Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer requested to cancel order just after purchase. Away this weekend now I can't cancel it.

So.... ANOTHER buyer bought something and then requested a cancellation very soon after buying. I was away over the weekend. I went to cancel per buyers request this morning and I can not due to it being over 3 days old. Is this new ? I have never ru...

Buyer used wrong address, now the item is being returned. How do I bill for the next shipping label?

Or do I just have to eat their mistake?

Shipping won't combine

So I wanted to buy 6 items from one seller who offers a 20% discount on multiple items and I added them to my cart however Shipping which is supposedly combined cannot be combined because of an error on the part of Ebay which says there is already a ...

Ebay policy check

I want to know if ebay has the policy that is in a email below.I am interested in buying something from this person but I am weary because she is selling on Facebook and claims to be using eBay buyer protection and shipping.See the email from seller ...

Fedex Shipment Price Gouging

I recently sold an item through eBay. I always use USPS but for whatever reason FedEX 2 day shipping was the cheapest option. It was $16.95 (71% discount!). I inputted 10 lbs for the weight. So I print it off and it arrives at my buyer 3 days later. ...

Resolved! Order not yet received

I ordered an item from eBay and estimated delivery was 12/19...have not received yet...what do I do if i cannot reach seller?

My 2 item(s) were sent to the wrong address due to a glitch that changed my "ship-to" address.

My 2 item(s) were sent to the wrong address due to a glitch that changed my "ship-to" address. What is the etiquette as far as asking for my items? Do I just knock on their door and ask? Should I just write a note with my contact info, hoping that th...

From a buyer's perspective it would be good to know when multiple shippers will be involved

Can eBay give Sellers a way to indicate that more than one shipper or logistics company will be involved in the delivery of the item? As a buyer, that would be helpful information to have when choosing a Seller when more than one Seller has the item ...

Charged a second time after trying to refund an item I never even got

I am not experienced with transactions and such; matter of fact this is an account that is also viewed by my mother - so I decided to ask here. I tried ordering something from Ebay, and as soon as it happened, the item wouldn't appear in the results ...

Ordered part, no record on Ebay?

Resolved! Why are my fees for an item so high?

I recently sold a relatively expensive item (~$350), with a buyer-calculated shipping fee that on my screen came out to around $12. When the shipping label was printed, it came out to be ~$25 but when I see my fees in the transaction section, the fee...

Resolved! Bought UPS 2nd day air. On purchase page it said est. delivery date 4/28. On tracking it says 5/3?

Anyone have any experience or advice? In the dropdown box when I selected UPS 2nd day air, it said est. delivery date was 4/28. That's why I bought it. On the tracking page, and also when I went to print out my label, it says May 3. This is a time se...

Package awaiting customer pickup at post office

Hi all, So I (the seller) sent a package to a buyer at a package forwarding company in Miami and it has been “available for pickup” at the post office since April 17 and now it is saying that if a redelivery is not scheduled by May 1, the item will ...

Got Scammed

I purchased am item off ebay over 3 weeks ago. While I was waiting for this item noticed there was no tracking number or record of it even being delivered. So, I followed Ebay protocol and messaged seller but after mandatory 3 day waiting period ther...