Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

How Can I Order $25. Free Shipping Suppplies for my ebay store?

Where do I start? Under Manage Store? I don'tsee the link, unless I am missing it. Thanks for any help.

Why is the shipping cost no longer viewable when I 'm on the shipping page

I used to go to print shipping label and all my options would come up along with what the buyer paid for shipping. This would help me decide what shipping to go with so I could tell if I made money or lost money on shipping. Now it is no longer there...

Guaranteed Delivery date keeps changing

I had purchased an item with a "Buy It Now" on 02/15 and it had a guaranteed delivery date of 02/18. It wasn't delivered on that date and clicking on Report Late Delivery an eBay message popped up that said there was still time for delivery (although...

Covid, Xmas, Weather Disasters, The Problem With A Binary Definition Of "Lateness"

Just a rant: Okay, so I am both a buyer and a seller, and a staunch defender of both Ebay and the USPS. I've had long relationships with both, and despite having a few horror stories that would blow your mind and quite possibly infuriate you (includi...

Shipping scam - address change

Sellers beware! I see posts about this shipping scam from 2018 but I just got this a few days ago. This person who is not my buyer said that he bought my item and needs help changing his address because "his sister is ill and needs emergency surgery"...

Resolved! Shipping Delay and Item Not Received Claim

Hello - I'm looking for assistance with a shipping issue and item not received claim from the buyer. A buyer purchased an item on Jan. 31, 2021, with Priority Mail Shipping. The buyer then contacted me asking that I ship the item USPS First Class for...

Refunded accepted: "Cannot send shipping label"

I received an item damaged and proceeded to seek refund, which the seller accepted. However, they indicated "cannot send shipping label." When I contacted them, they simply asked me to purchase the shipping label and they would refund me. How do I kn...

Resolved! Best method of partial refund?

I've been messaging a buyer about a product they aren't satisfied with. They've agreed on a partial refund of just 1 item on their 2 quantity order. I've heard some sellers getting defects for doing partial refunds without proof of consent, which isn...

Resolved! Am I protected as a buyer?

Recently bought a phone that was sent water damaged. Instantly returned it. Now the seller is claiming that I'M the one that sent the damaged item and opened an ebay claim, with photos. What should I expect in this situation? Is there anything I can ...

FAKE OR COUNTERFEIT N95 MAKS

Just discovered that 2 boxes of 3M masks purchased on eBay are counterfeit. I am willing to sign an affidavit via the IC3.gov website. I found that is it illegal to ship counterfeit goods regardless if you are a buyer or seller unless instructed and ...

I "Paid" for good service from the USPS - And Now This?

So yeah, I gave the carrier a generous Christmas bonus this year to insure good service. Shoot even exceeded USPS Guidelines by a fair amount. But what just happened! Seriously? So I posted elsewhere that a package I had coming to me got a scan of "D...

eBay Standard Envelope for Trading Cards Frustration/Expectations?

I've searched through these messages boards, but was unable to find a post/topic that specifically answers my questions, so my apologizes if this is a double post.About 3-4 months in to the Trading Card business, prior to this new eBay Standard Envel...

Shipping labels

Has anyone else have problems with there shipping labels on here aEvery time i sale a product and go to print my label it says that (We cant take your payment )

Shipping time

Ebay's estimated delivery dates are rediculous in times of this pandemic, when airlines reduce their flights or don't fly at all. In times when status of flights change almost daily!Customers, who purchased their item Jan 20th see an estimated delive...

How Long Does It Take For Return Because Insufficient Address?

I have an item sent to a buyer and the tracking is saying on February 10th because of an insufficient address it was returned to the sender. I still have not received the returned item. I looked on the shipping software and it showed it had the corre...