eBay

Refund and gift card

Hi,I recently purchased an item using an eBay gift card. Now I need to request a refund but I no longer have the physical gift card, will this complicate things or will the refund just hit my account as a credit?

USPS Problems and eBay's lack of Response

Every day I am contacted by customers who have not received their items.Currently I have over 20 items with no detail in their tracking other than arriving late.I get daily emails from customers, daily open cases on items not arrived, and eBay has ru...

FedEx Grossly Over Charging

Hello all. Got a new problem that I could use some sage advice on. I sold an item about 2 weeks back. Game pieces for a tabletop game. Small plastic ones and their boxes all in all it was a medium sized box and weighed in at 7 pounds. I buy a fedex l...

Hi, does anyone know if there is a technical issue with the shipping services on the listing page?

Seller falsely advertising and refusing refund of defective motors

It is interesting how unhelpful eBay was in the case of two motors bought from China. The Seller advertised a warranty, which was a lie. The seller advertised these were USA products--that was also a lie. The seller demanded photos, video and otherwi...

Does anyone know how long a managed payment payout will bounce around until it is returned?

Refund for item but not for shipping???

I purchased an item yesterday. I paid in full for shipping and, the item itself. The next morning I get a refund for item only. The seller informs me that the item is "out of stock" I contacted the seller to inform him that he only reimbursed me for ...

First Class Mail Damaged - Refund Fraud?

Here's my situation...I have an item, it was sold. Buyer sends shipping cost along with it to me so I can forward that to USPS. That money is now gone as it was never intended for me. In transit the post office damages item. The buyer of course wants...

Combined items FROM SAME SELLER through GSP

Just wondering, if I were to win bids for multiple items from the SAME bidder, who would combine shipping (FREE already) to GSP stations, does the GSProgram still do combined Int. shipping at a fixed rate or will I be charged that GSP rate PER item?

UPS surcharges for 50 lbs + not being added to customer order

Currently, there are no surcharges for UPS greater than 50lbs packages being added to the buyers charges. That is a $24 surcharge that both fedex and ups charge. But the error is only occurring on UPS in eBay. If you buy the label from eBay it looks ...

Dropped package off, but USPS Awaiting Item still

Hello everyone, I dropped of my package thursday April 28th at a local shipping store, and the package apparently left the store April 29th at around 11:30am or so (this is what they told me when I called on the 30th because no initial scan was seen ...

new seller needs to know how to refund a shipping cost, when I do not see a drop down refund box?

My neighbor has been ebaying for years. His page has a drop down box for him to choose refund if one is needed, My page looks very simplistic and I have no drop down box with an option to refund so how do I refund a shipping cost to my buyer? My neig...

Buyer can't pick up package because they didn't use their real name

A buyer ordered something from me and it's been sitting at their local post office since May 1st. They opened an item not received case and stated they can't pick it up because they didn't use their legal name on the package. I tried updating deliver...

Overcharge fees for shipping

I sold a bumper in April for $200 after fees and shipping I made about $125 shipping was almost $50 but I got an email over a month later since this sell that eBay/ups is charging me $1200 for shipping of the item I filed a claim and it’s been almost...