Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

source for GOOD bubble mailers?

I've been a customer of a large shipping supply company on ebay. They run a good business and used to have quality bubble mailers that I felt confident using. Now they are using a supplier with a much flimsier product. I complained once but what is t...

RETURNS

How do I return an Item that doesn't match the description? But part is we had issues finding a courier to Africa so I had requested a return then the seller contacted fedex and they agreed to deliver So I closed the return.. Will ebay be able to ass...

Free shipping for international buyer

I have a buy in the UK wanting an item shipped for free from the US I told her that would be fine with me. I canceled the original listing and relisted it with free shipping she then said she couldn't find the free shipping one. I looked into the lis...

Accepted a return case, buyer refuses to send return estimate or tell me PP ad. eBay refunds buyer.

Hello. I sold a $300 item a few weeks ago to a buyer in a different country. Buyer opens a return case saying there is a defect. Funny, as I did not notice the defect upon close inspection of the item before shipping. Oh well, I accept the return. I ...

FedEx ship label scam on eBay 01-29-2021

Well, we now have to stop using FedEx shipping labels generated through eBay. I just checked our eBay invoice this morning and eBay just billed our account $26.89 for a 7 pound package going from us, just North of Tampa, FL to Miami, FL via FedEx gro...

Shipping Bulk Paper Items Like Gift Bags

Hi,Does anyone have a suggestion for the least expensive way to ship paper goods like gift bags? The gift bags I have come prepackaged in lots of 24 and weigh 2 1/2 pounds per package. I don’t think I can use media mail. Thanks, A

Tracking NOT saving on select shipments...cannot manually add or save tracking numbers.

Tracking NOT saving on select shipments...cannot manually add or save tracking numbers. This issue has been happening for me since December 15th, 2020. I have called eBay 6 times. They acknowledge the problem but have yet to do anything.... I cannot ...

Global shipping stuck

So I understand there's a covid situation so delivery date can very. But eBay global shipment was providing me with update daily for an item I purchase near end of Dec / begining of January 2021. However, the tracking has been stuck since Jan 28th ("...

How to edit your return policy on packing slip?

This is not the same as your business return policy. Thanks!

Issue with Buyer Claiming Item Is Damaged

I figured I post this here since I'm currently in a dispute with a buyer; about a month ago I sold a mirrorless camera to him with a fixed lens; a few weeks after he claims that the sensor is accumulated with dust particles although (1) turning on wi...

1 item of 6 purchased is not the right one. What to do?

Ok, I'm not a novice here, been using eBay for over 20 years. But I never ran into this particular situation with a seller before and it has me puzzled on what to do next. I purchased 6 boxes of Nicoderm patches. 5 were of the 14 count that were adve...

Shipping Delay

I have been a Seller and Buyer for many Years and always thought, eBay was a fair Company to do Business with. Having said this, I am changing my mind. We are in the mirth of a severe Ice and Snow Storm for the past Week. Our Post Office is close and...

Lost Package As A Seller

I sold a package and seems to be lost it left the facility and has been "traveling" to the next facility for 8 days. And from what I have seen it looks like I refund the seller and lose my item and just lose money. I was wondering if there is anythin...

Ebay Standard Envelope

I thought this service was suppose to help sellers who sell trading cards. Due to this service I just got my first negative feedback because the buyer claimed that I didn't ship the item and I didn't provide a valid shipping number. Label was printed...

eBay enforcing free shipping to Puerto Rico, seriously eBay??!!

eBay really crossed the line this time, our shipping template for Puerto Rico always have a surcharge to buyers who buy from there because we ship large items and all shipping carrier charges extra to deliver so we had to have buyers from PR to chip ...