Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Shipping Label Adjustment Question

Hello,I recently got charged for a shipping adjustment for a package I sent out about two weeks ago. It was a 4 pound package and the post office stated the actual weight 16 pounds. I use two different scales to double check my shipping weight so I k...

Lost Package via FedEx SmartPost - Claim Unresolved

Hi everyone, I’m hoping someone here has experienced something similar and might have advice or insight. Back in November, I shipped a pair of high-end headphones using a FedEx SmartPost label purchased through eBay. Tracking shows the item was hande...

PIP Insurance Wrongly Denying Claims Based on “15 Card Limit” — This Is Not an Actual Policy

I want to share an important callout for fellow trading card eBay sellers using eBay Standard Envelope (ESE) and relying on ShipCover/PIP insurance:Recently, PIP denied multiple claims for lost/damaged ESE shipments on the grounds that the envelope c...

Major glitch, "Get Shipping Label" button disappeared after issuing refund, can't ship

Two buyers had multiple purchases yesterday. Both buyers over paid for shipping. I always combine shipping, after packaging, I've refunded the over payments to both buyers. Here comes the major glitch, the "Get Shipping Label" button disappeared. Can...

Can't print shipping label comes out as a series of numbers

I have been downloaded my shipping label with no problem all the sudden I can't print any it comes out as a series of numbers p l o p

USPS LOST MY PACKAGE.IT WAS SCANNED AND IT WAS OUT ON THE TRUCK FOR DELIVERY.THAT WAS 5 DAYS AGO.AM

IT WAS SCANNED AND OUT FOR DELIVERY ON JULY 28,2025!

Scan forms page says I dont' have any scan forms available

I printed a couple labels in the bulk label, and went to generate my scan forms and it told me to buy some labels. But I already did.....any one else having this issue?

Excessive shipping charge to Portland address on a 3 oz item Glitch?

Does anyone know why all of a sudden i get over $ 8 dollars USPS ground advantage charge on a 3 oz item going to 14030 NE Airport Way Portland OR 97230-3442. Usually those light items are about 4-5 dollars. I'm shipping another item of the same weigh...

Why are Sold Items Showing Shipped Immediately After they're Sold???

Hi, I just sold an item and the order page shows that this item has shipped (which it hasn't because it just sold!) , but also shows that the funds are still being processed. A Custom label (SKU) is shown on the tracking page. What is this?Also, this...

Resolved! Dinged for No Scan USPS

I had a bunch of orders for USPS. Paid and printed labels from eBay.We do not have USPS pick up available where I live so I go to the post office.I scan in all my packages with the machine just to pick up the scan. Two weeks ago one of the scans woul...

Ship by Sunday?

I'm a bit surprised. I have 2nd business day shipping and printed a label this morning. I see at the top a message that I should "Ship by Sunday August 3". Wow, a new business day added to the week? (No, I have not turned on weekend days as business ...

Help with my shipping label

I pulled up my shipping label while walking to the post office. The shipping label disappeared. How can I get it back. eBay says it was shipped but it’s not shipped. It’s in my hands. Thank you

you say you now offer international selling, but how do i access that? are there special charges?

How do I add international to my existing listings as well in the future?

eBay miscalculating postage on listings

My Fellow Sellers... URGENT ALERTI have approx. 1400 listings. My sales have oddly gone down and I've had many inquiries regarding what my postage is high, including another yesterday. A sampling I've looked at so far, most have been incorrectly calc...

Resolved! How to set labels to 4x6" default?

Is there a way I can make it so that when I buy shipping through eBay, by default it will give me a 4x6" PDF? I've googled and can't seem to find it. Thank you.