eBay

ccrrefills · ‎12-21-2018

I've been told countless times here to not worry about refunding and getting an out of stock defect even though I've had that happen to me before.

I had an order that wasn't delivered because of the Canada Post strike and decided to refund the buyer to be nice even though they didn't request a refund. I now see I got an out of stock defect, and after calling they refused to remove it because the I refunded the buyer without his authorization, how absurd is that?

Especially considering you're only allowed a fraction of a percent of OOS defects, and I even refunded and re-shipped the order a second time and that's how eBay treats me when they said they would protect sellers from defects related to the strike.

fsdfasdf-0 · ‎12-23-2018

@mam98031 wrote:
@fsdfasdf-0 wrote:
@hillbillymedia wrote:
@slippinjimmy wrote:
The OP created the problem by not following procedures. If they really wanted the buyer to get a refund they should have told them to open an INR claim. If they had done that there would be no defect and the OP's fees would have been returned.

Instead they went outside the standard procedure and paid a penalty for it.
The OP created a problem?? No, the OP solved a potential problem by being proactive and s/he got a lashing for it and why? Answer: because of ebay`s need to control / micromanage everything with no rhyme, reason or consistency. Ebay got their fees in this transaction and they kept them so there was absolutely no reason for them to butt in. The only one that lost anything here was the seller.....just how ebay likes it.
Unfortunately the big box and the dropship sellers FREQUENTLY manipulate this system by using "buyer asked" as a reason for cancelling when the truth lies elsewhere, which is most likely why this seller got punished (although you may be correct as well)... The reason I abstained from judgement.
However, and sadly...
The big box sellers and the dropshippers continue to game the system despite ebay's best efforts to curb the abuse, once again it is the honest seller and the small guys who pay the price.

That, my friend, is the truth of the matter.
You are making ASSUMPTIONS that are NOT necessarily true. Just as there are bad sellers that sell stuff they have in stock or supposingly have in stock, there are bad sellers that drop ship. But not all sellers that stock their own stuff are bad sellers NOR are those that drop ship.

Just as most anything in life there are right ways and wrong ways of doing stuff. It is so rare for a blanket statement to actually be factual or true.

Would it be considered unethical for me to create 100 selling accounts, and with each account list up the exact same items for sale 100 times over? Would that be considered "spamming the search engine?"

Mmmkay, how about 10,000 acounts all listing all the same items for sale, would that make it unethical?

Why, should we try for a million accounts, I bet you I can create software that does it for me.

Matter of fact it probably already exists, those cookie cutter listings sporting stock photos certainly hint of it.

And don't flatter yourself, I may not have hit the nail on the head this time but I wasn't far off or you wouldn't have felt threatened.

mam98031 · ‎12-23-2018

@fsdfasdf-0 wrote:
@mam98031 wrote:
@fsdfasdf-0 wrote:
@hillbillymedia wrote:
@slippinjimmy wrote:
The OP created the problem by not following procedures. If they really wanted the buyer to get a refund they should have told them to open an INR claim. If they had done that there would be no defect and the OP's fees would have been returned.

Instead they went outside the standard procedure and paid a penalty for it.
The OP created a problem?? No, the OP solved a potential problem by being proactive and s/he got a lashing for it and why? Answer: because of ebay`s need to control / micromanage everything with no rhyme, reason or consistency. Ebay got their fees in this transaction and they kept them so there was absolutely no reason for them to butt in. The only one that lost anything here was the seller.....just how ebay likes it.
Unfortunately the big box and the dropship sellers FREQUENTLY manipulate this system by using "buyer asked" as a reason for cancelling when the truth lies elsewhere, which is most likely why this seller got punished (although you may be correct as well)... The reason I abstained from judgement.
However, and sadly...
The big box sellers and the dropshippers continue to game the system despite ebay's best efforts to curb the abuse, once again it is the honest seller and the small guys who pay the price.

That, my friend, is the truth of the matter.
You are making ASSUMPTIONS that are NOT necessarily true. Just as there are bad sellers that sell stuff they have in stock or supposingly have in stock, there are bad sellers that drop ship. But not all sellers that stock their own stuff are bad sellers NOR are those that drop ship.

Just as most anything in life there are right ways and wrong ways of doing stuff. It is so rare for a blanket statement to actually be factual or true.
Would it be considered unethical for me to create 100 selling accounts, and with each account list up the exact same items for sale 100 times over? Would that be considered "spamming the search engine?"
Mmmkay, how about 10,000 acounts all listing all the same items for sale, would that make it unethical?
Why, should we try for a million accounts, I bet you I can create software that does it for me.
Matter of fact it probably already exists, those cookie cutter listings sporting stock photos certainly hint of it.

And don't flatter yourself, I may not have hit the nail on the head this time but I wasn't far off or you wouldn't have felt threatened.

I stated NO specifics nor did I say a single word about seller opening as many accounts as you are suggesting. I believe you are over compensating for what I actually said that you may not agree with.

You have no idea how I feel. There is yet another assumption. I have no need, desire or reason to feel "threatened" by you or what you said. It doesn't represent me or my selling practices, so why would it?

We simply disagree on something and it appears you take exception to that. You are trying to make this more than it is or it even needs to me.

Happy Holidays.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

coffeebean832 · ‎12-23-2018

@ccrrefills wrote:
I've been told countless times here to not worry about refunding and getting an out of stock defect even though I've had that happen to me before.

I had an order that wasn't delivered because of the Canada Post strike and decided to refund the buyer to be nice even though they didn't request a refund. I now see I got an out of stock defect, and after calling they refused to remove it because the I refunded the buyer without his authorization, how absurd is that?

It is absurd, but that's how the site operates so in order to protect your seller account you need to cancel the order to avoid the defect.

I think there may be an exception to the rule if there is a delivery scan, but I'm not sure on that. I wouldn't risk it even with a delivery scan.

Can you point to specific instances where you were told you would not get a defect for refunding in full without a cancellation or return request? I glanced at a couple pages of your post history and found these two threads where you were advised you would get a defect, and you experienced defects for refunds at least twice in the past.

https://community.ebay.com/t5/Archive-Selling/How-to-refund-without-getting-a-defect/m-p/25599602

https://community.ebay.com/t5/Selling/Out-of-stock-defect-for-giving-refund-Again/m-p/26256053

Do you have additional questions about the policy and how to avoid defects or is the third time the charm?

robot-hands · ‎12-24-2018

@fsdfasdf-0 wrote:
@robot-hands wrote:
@fern*wood wrote:
@robot-hands wrote:
@mam98031 wrote:
I've been told countless times here to not worry about refunding and getting an out of stock defect even though I've had that happen to me before.
Always make sure you are taking advice from an actual seller in matters to do with selling and your stats.

One of the boards most prolific posters went on and on about how it wasn't real...EVERY time it was brought up.

They are either gone or switched to a sock puppet now though.
Unfortunately, prolific doesn't always equal accurate.
Also unfortunate that this very forum rewarded that poster with heaping piles of thumbs.
Even more unfortunate is those providing accurate information can be reported for basically flim-flam reasons which will reduce them to eventual sock puppets as well.
Yes, it's true, you too can be a part of the big bad Lithium game of report-a-poster you do not agree with.
But fear not, if the above has reduced you they do "reset" the game every so often.