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@dhbookds wrote:
What is the correct thing to do in this situation?
Thanks for the tag @dhbookds. There have been a number of suggestions made but I wanted to ensure we're giving the best option, especially considering the email with the PayPal email address was blocked. I reached out to our trust and safety team and they said the message was blocked because we don't want PayPal info being shared since we aren't able to help should a problem arise. They also provided me with a few suggestions as to how @inhawaii can best proceed from here.
The first is to see if you can still send the buyer an invoice. If so, you could invoice them for the shipping cost of the second shipment. The next option would be to have the buyer start a Return and then partially refund them so you're not out the original shipping cost. If the transaction is canceled then the entire amount will be refunded to the buyer. Which is another option if you're ok with that. You could then relist the item and let the buyer know what the item number is, and they could repurchase it with the correct address.
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Edit to add: The OP had exceeded the timeframe allowed to exchange contact information. While we still don't encourage the sharing of other payment methods outside of eBay, contact information like that can be shared if within the given transaction window. If you're outside of that timeframe, then you'll get a message letting you know it's outside the approved window. It's important to keep in mind though, that any monetary transactions that take place outside of eBay, do not qualify for protection under the Money Back Guarantee, seller protections, etc.
One additional option that was shared, and missed in my original response, is that sellers can also partially refund a buyer via the eBay payment they received.
