Possible return scam

[anmel_9425]

Hello all, I am currently conflicted on a return request. All help is appreciated!

I had a glass pot delivered on 4/28 and today 5/1, I received a request for a refund. So about 5 day have passed by since it was delivered.

The buyer has said that the pot has arrived broken. Then in a second message they had wrote “see attached”. 
Now before receiving the second message I had no problem sending a refund. I even contacted EBay and they said they couldn’t advise me on what to do. 
From the photos that the buyer attached I can’t confirm it’s the same pot I sent. 
But I also never received a message asking for “fragile” to be written on the box. I did ask USPS to stamp the box before shipment.

I feel like I could be getting scammed, I’m okay with a negative review but I also don’t want to be a rude seller.

How should I resolve this issue?

I forgot to mention that the box was not marked fragile. When I ordered this item from you I specifically asked that the box was marked fragile because I just had another one delivered and the box was not marked and it also arrived broken. Please let me know when my refund is available thank you

[fab_finds4u]

Two choices.

Provide a return label and retund when it's returned.

Save yourself the cost of a return label and refund.

[house*of*paws]

Hi @anmel_9425  

Nothing magical occurs to packages marked ‘Fragile’.  Suspecting a scam because the buyer didn’t ask you to write Fragile is grasping at straws.

 @fab_finds4u told you what choices you have.  Don’t even think about fighting against the buyer’s request … as you don’t stand a chance of winning … only losing more than you would if you graciously accept the fact that buyer is entitled to a refund.

I’m very sorry this happened, but I’m afraid you’re stuck with having to refund … with or without a return.

[stainlessenginecovers]

Nobody scams over a $20 pot. If buyer opens a return, accept it and either refund without customer shipping it back or you could wind up paying for the return shipping to get back a broken pot.

Since it's glass, I would simply ask the buyer for a picture and let them know it will save them time on shipping it back and they would get a refund quicker (after all, do you really want to pay for the shipping of a broken item?) 

[flyingpig]

Refund if the photo looks correct and file your insurance claim. It's not necessary to put fragile on a package. AND some say it leads to a bit of 'extra' attention from postal employees--and not in a good way. 

[stainlessenginecovers]

Actually putting 'Fragile' on a box costs more $$; as well as Insurance won't pay a penny for a 'glass item' that broke unless the buyer showed the carrier immediately- a 'destroyed' box upon delivery. 

[12345jamesstamps]

I had someone send me photos of item I sent. Claimed they were not perfect and wanted a refund.

I resent photos on my items and their photos and stated they are not the same.

Never heard from that buyer again and naturally blocked them.

[ckimodog]

@flyingpig 

A few months back there was a similar post, similar situation.  One of the posters here replied with "Putting fragile on the parcel actually means...dropkick across the warehouse."  lol.