mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Simply-the-best-for-you Volunteer Community Mentor
@stephenmorgan wrote:
@mam98031 wrote:
@henscheper2 wrote:Hi, I ask buyers to write "at" instead of @. That works for me.
It isn't necessary if you have a transaction with the buyer in the past 60 days.
I have a situation where a item is stuck in Customs and I am past the 15 days after the sale. Custom want's additional information. It would be nice if I could communicate directly with the buyer and figure out the documents.
So are you saying I can still exchange email's for up to 60 days thru eBay Messaging without issue?
I can tell you I have personally up to at least 30+ days. In the past I've been told by community CSRs that it is 60 days. But things change so fast around here, I can't guarantee that it is the same now.
But certainly you can at 15+ days. The buyer that I sent the email to and posted on this thread earlier was transaction that happened on March 2nd. So it was over 45 days when I sent that second email.
@stephenmorgan wrote:Thank you, this is nice to now.
I provided my eMail to buyer day after I shipped item just encase there was any issues after the 15 days. I do not know if buyer provided my eMail to their Customs or if is provided as part of the shipping service. Anyway I was contacted directly by their Customs at my personal eMail.
I hope it all works out.
@mam98031 wrote:
@simply-the-best-for-you wrote:
@mam98031 wrote:The difference is it does NOT have to be the buyer's PayPal email address. That is not required at all.
We simply need a buyer's email address that they want us to send the invoice to.
Gotcha. Yes, that is true, it can be any email they want it to be. Not sure why they'd want it to be anything other than their PP email & with my buyers, I'm going to keep phrasing it the way I do, b/c as a rule, my buyer demographic skews not very technically astute, but you're right, they could use a different email if they wanted.
Then as a buyer, you and I would have had issues because I use a different email address from my PP account. So if we were in a transaction and I refused to give you my PP email address, what would you do then. You really have no need for it, so why do you insist on having it. Some people keep that as protected information.
We would not have any issues, I used the word PP b/c that's how I think of it. You can send any address you want & I'd use it. I'd have no way of knowing if what they sent me was there PP addy or not. It's just an email, so I would use whatever email they sent me.
I just think of it as a the PP address. I suspect for 90% of my buyers (who are very non-techie) it's the same addy, but I would not know if it was or not, since it's just an email. It's just a nomenclature difference. Never once, in all these years, has a buyer ever questioned it, so I've never given it a second thought.
