Getting a buyers email address to ask for additional payment.

[inhawaii]

A buyer gave me the wrong shipping address and package was returned.

He has since corrected his address and is asking me to re-ship his item.

I just tried to send him a message asking him for his email address so that  i can send him a paypal money request to pay for the second round of shipping, but ebay blocked my message.

I thought once you conducted business with someone that ebay no longer blocked those types of messages.

Other than contacting ebay, can you think of any way to remedy this?

[donsdetour]

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@inhawaii wrote:

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@pburn wrote:

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@inhawaii wrote:

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 What about the extra $6 I need to recover?

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I'll send you the $6. 

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Gee thanks but you're not the one who screwed up and sent me the wrong shipping address.

Are you saying I shouldn't charge the buyer for shipping it twice?

Is my request greedy or unreasonable?

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No it is not unreasonable: but it is business on the Internets.... Should have been doing such in the days of mail order: same problems then as now....

On the relist you can charge 6 bucks extra.......yet may lose the sale....

How much are you willing to lose with this mess??

That is the bottom line.

[silverstatetreasureboxes]

@inhawaii 

If you currently have this same item listed then let your buyer know he can purchase it now with his correct address.  Your probably going to have to eat that $6.00 plain and simple. Make it up elsewhere,  but settle up this current transaction and get it behind you.

[inhawaii]

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@silverstatetreasureboxes wrote:

@inhawaii 

If you currently have this same item listed then let your buyer know he can purchase it now with his correct address.  Your probably going to have to eat that $6.00 plain and simple. Make it up elsewhere,  but settle up this current transaction and get it behind you.

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So far he hasn't refused to pay the $6.  I'm just trying to figure out how to do it.  But good advice.  😃

[luckythewinner]

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@inhawaii wrote:
What about the extra $6 I need to recover?

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I simply told you what I would do 🙂

When if comes to invoicing a buyer outside the eBay system, there is no good option.

[aeparts1]

I've had this situation come up a couple of times in the past month.

I cancel the order, problem with address, & refund the total amount. I message the buyer that the item was returned due to a problem with the address, with a picture of the returned label. I put the buyer on my blocked list. I figure I am best off not trying to deal with someone that doesn't know where they live.

I eat the shipping charge, its a cost of doing business.

[inhawaii]

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@aeparts1 wrote:

I've had this situation come up a couple of times in the past month.

I cancel the order, problem with address, & refund the total amount. I message the buyer that the item was returned due to a problem with the address, with a picture of the returned label. I put the buyer on my blocked list. I figure I am best off not trying to deal with someone that doesn't know where they live.

I eat the shipping charge, its a cost of doing business.

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Thank you!

[donsdetour]

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@aeparts1 wrote:

I've had this situation come up a couple of times in the past month.

I cancel the order, problem with address, & refund the total amount. I message the buyer that the item was returned due to a problem with the address, with a picture of the returned label. I put the buyer on my blocked list. I figure I am best off not trying to deal with someone that doesn't know where they live.

I eat the shipping charge, its a cost of doing business.

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Best advice I have read on this topic.

[7606dennis]

I would message the buyer through eBay messages advising them of the issue and request that they advise how they want to handle the situation.  I would then secure their package and await their reply. 

If they reply, I would attempt to work out the best solution whether it be cancel the transaction, reship at either my expense (if it was my fault) or at their expense (if it was theirs).

If they fail to respond, I would continue to hold the package for them for a period until the time limit set by the state as to when an item can be deemed to have been abandoned and after such time had passed I would dispose of the item as I saw fit.  I would keep the money already paid as compensation for the items storage but may consider refunding if the buyer eventually responded later.

[monster-deals]

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@kerbel1 wrote:

Once you change the address your seller protection goes away. I would cancel the sale stating “problem with buyer address” and see if you can’t deduct the first shipping charge out. You might want to call eBay and get their opinion on this- it seems really sketchy. Depending on the amount of the item, I might just cancel altogether. 

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MBG is already voided.

[trbl13]

A Buyer's Email Address usually Appears on the Original Order Details.

[simply-the-best-for-you]

You don't have to eat the $6 & frankly, you don't have to refund them.  I get this situation on a fairly regular basis.  You just have to email them & request their PP addy to invoice them.   I'm unclear if you contacted Ebay for the address or the buyer directly, based on another response. 

Once you've had a transaction, you CAN ask the buyer for their email.  I've done it many times.  If for some reason it doesn't work, you can put in your email addy & request they PP the $6 to you there.   

If none of the above works, you can have him rebuy & add an extra $6 to that listing & explain why. 

What error message are you getting?  I haven't had one not go through in years.  In the past, when we used to get error messages you could spell it out ie: inhawaii at america online & tell them you've put it in code or I know some people took a photo of a piece of paper with their email on it & sent that.   

FYI, of all the times I've had these, I've only had 1 buyer refuse to pay the additional postage. 

[inhawaii]

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@7606dennis wrote:

I would message the buyer through eBay messages advising them of the issue and request that they advise how they want to handle the situation.  I would then secure their package and await their reply. 

If they reply, I would attempt to work out the best solution whether it be cancel the transaction, reship at either my expense (if it was my fault) or at their expense (if it was theirs).

If they fail to respond, I would continue to hold the package for them for a period until the time limit set by the state as to when an item can be deemed to have been abandoned and after such time had passed I would dispose of the item as I saw fit.  I would keep the money already paid as compensation for the items storage but may consider refunding if the buyer eventually responded later.

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 Thanks for your input. I was surprised at many of the responses from experienced sellers here, many who I admire and respect, who were so quick to say cancel or re-send and eat the $6 shipping.  I didn't see that coming.  So that's what I am considering doing.  The $6 wont kill me. 

[richard1rst]

Bring up the sales in your "sold items" page (It will be under "paid and ship". Click on the total dollar amount off to the right. That will bring up a recap of the sales info. On that page, to the left, in the block "Purchase details" will be the buyer's name and just below that "see buyer info". Click that and it will give you the eBay custom email address. 

I have used that when sending shipping information when shipping through Pirateship when, for example, I have had to make a replacement shipment due to damage in transit issues and also when sending Paypal invoices.

Now, in fairness, it is not the buyer's REAL email address but whatever you send to that address will get to them through eBay messages.

Just tell them to check eBay messages instead of their "real" email.

[new_haven_toys]

Just so I can understand this in case it comes up, didn't the buyer already pay the shipping and not the seller the first time? Why the struggle over the shipping paid by the buyer? If the buyer wants the item, he'll have to pay the shipping again, no? The item has been returned so the seller is out the FV and .30 cents? Can the FV be credited for problem with the address?

[otow_18]

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@inhawaii wrote:

I thought once you conducted business with someone that ebay no longer blocked those types of messages. 

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Yes, during the Offers to buy or sell outside of eBay discussions, triplet #1 said eBay stops monitoring messages after a buyer has completed checkout. 

But if the message scanning has resumed @inhawaii you can send a message with an image instead.