Simply-the-best-for-you Volunteer Community Mentor
@otow_18 wrote:
@inhawaii wrote:I thought once you conducted business with someone that ebay no longer blocked those types of messages.
Yes, during the Offers to buy or sell outside of eBay discussions, triplet #1 said eBay stops monitoring messages after a buyer has completed checkout.
But if the message scanning has resumed @inhawaii you can send a message with an image instead.
Very cleaver. Thank you!
Yes, my reply also suggested that some buyers use a picture.
But again, what error message are you getting? Ebay now allows email addresses to be exchanged when there is a transaction, so I'm curious what you're seeing?
@inhawaii wrote:
@simply-the-best-for-you wrote:Yes, my reply also suggested that some buyers use a picture.
But again, what error message are you getting? Ebay now allows email addresses to be exchanged when there is a transaction, so I'm curious what you're seeing?Red letters and "ebay does not allow blah blah blah outside of ebay. Please correct your message and try again."
Oh, interesting. That is not supposed to happen when you're in a tx with someone & hasn't happened for quite awhile. It sounds like they've re-implemented it, as that is the same message you used to get, years ago.
Back when we'd get that msg all the time, it often came & went, so I would just try again at another time &/or try sending it to the coded email, like someone mentioned above. They should get it, even though you won't see their email. If those don't work, try the picture method or the coded method.
ETA: I miss your old quote, but this one is from one of my favorites 🙂
@new_haven_toys wrote:I"m still confused, he paid for the shipping, didn't he? It didn't come out of your money. If anything, he has to pay a second time for shipping. Not you. If you have your item back, refund his money. He gets his money less the $6.00 that you should be able to deduct from the refund? I don't understand why you think you have to refund his shipping.
I think b/c a lot of people responding are not understanding the question, he's getting some odd replies. OP's MBG doesn't matter anymore, it was already voided when it was undeliverable the first time. There's absolutely no reason for him to write off the $6 or relist the item, or any of that. Just bill the guy the $6 & when he pays, send it again.
ETA: I do think Ebay should have a more formalized process for this, considering how often it happens. Lately, it's been once a month for me.
**Sorry, I meant Seller Protection, not MBG, in post 39.
