@nickna3299 wrote:
Alright Nice Stamps you're getting my last words on this subject until I get a final decision from ebay on the 10th then I'll update for anyone that may be interested.
I had no intention of doing anything but airing a grievance with my original post, that's the reason I didn't feel the need to go into too many specifics. I officially started this little endeavor Jan this year, made my first sale by the end of that month including my first lesson in the I'm importance of correctly packaging with my second, and what I consider my last, lesson coming in roughly mid-Feb. I broke my first $10,000 in on April 3rd. I'm not trying to brag, just giving you an idea of how many sales that averaged around $200-250 each at that time. So after a little bit of a rocky start I went 8 months without a single incident dealing with shipping and I 100% declare that I have no culpability in this current matter. I am not advocating putting this $260 some loss onto the customer I am simply saying in this particular instance when the buyer has claim in writing there is substantial damage to the actual package and the USPS requires the recipient to bring the package in then that falls on the buyer to do so. And when the PO covers only the $100 basic insurance then the next entity in line of responsibility is ebay and their money back guarantee to cover the remainder. Now that's how I feel about this situation and in order to never have to deal with this again I will now add full coverage insurance for every item sold going forward with that extra cost being baked into my price and passed on to my customers. So the two innocent parties will unfortunately take on the extra financial burdens, the buyer directly and the seller through sales reductions while the post office who did the damage and ebay that beats their chest to their money back guarantee while holding the seller responsible for their flawed guarantee. Now you or anyone else can agree, disagree, or feel indifferent about what I'm finding absolutely insanely unfair to sellers and even encouraged to express their opinions but when they start telling me I'm in the wrong and throwing judgment around with next to no facts to legitimately cast those judgments they need to know I'm not just take it. But enough of all that, would you mind answering a couple questions I have about a couple stamps I have?
Once again, you fail to understand policy and reality. The Ebay MBG takes your money to pay the buyer claim. And pays the entire refund with your money, Should you collect USPS insurance, that is yours to help defray your costs associated with the damaged shipment.
Whether the item is insured has no impact on the buyer other than the need for the buyer to cooperate if you are to collect insurance. Your communications with the buyer may affect his willingness to cooperate.
If you did not double box the shipment with adequate packaging materials between the cartons, the chances of collecting insurance from USPS are poor. And learning to double box is not something one learns by doing, new sellers usually learn to by having another seller or shipper suggest it.
