Assuming blame for damage shipping

[nickna3299]

I have a huge  problem with the concept that a seller is responsible for damage occurred during shipping even when the buyer plainly states there is visible damage to the box.  I dont feel its right to then hang it on the buyer but in the case of a USPS claim the person making the claim will be required to bring the physical package and item in for inspection. So unfortunately that falls on the receiver/buyer.  Second in line, if the sellers listing states "accepts no returns", should make it fall on ebay and their money back guarantee. Why does it seem the seller always ends up with the raw deals, who's moral compass are these decisions aligned with?

[mam98031]

Why?  Try to think like a buyer.  Let's say you ordered something from Macy's, the item arrive damaged, are you saying you wouldn't think that Macy needs to make this right???

It is something that has always been our responsibility.  And it should be.  Buyers have the right to receive the item they ordered and paid for.  

OMG, You apparently did not do your research on what a No Return policy means on this site.  You really need to know this.  It is in your best interest to read through this information carefully or it will end up costing you money.

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to, they can accept the return and have the buyer pay the return shipping.  If the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus, if the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they use options 4 or 5 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies, they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also, Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

[johnrj1226]

Simple reply - the seller is responsible for getting the purchase to the buyer in the  same condition  as described in their listening. the seller picked the carrier, the  shipping service level, packaged the item(s) and  had  the option to buy loss or damage insurance in case you can prove the carrier  damage it.  The carrier will open want to inspect the packaging  and broken item at the buyers delivering location to determine if it was their fault or not..

Read and grasp the concept in the eBay Users Agreement and all the embedded links that you signed when you became an eBay memberf.  I did before listing one item.

[fbusoni]

@nickna3299 

Lots of people make 10K in a quarter.   You are selling nice stuff, so its no surprise.

But what I find striking is the "unfair" leitmotif in your prose.

The good news is that you are now going to provide for your own insurance.

You're welcome.  😄

[powell-collectibles]

Buyer is innocent, you are innocent.  Got it.  But the seller takes the risk - you get the profit, you get the risk.  No one is saying that the usps is infallible - just trying to get you to see how it is and how it always will be.

[fbusoni]

---

@lakefor94 wrote:

---

---

Having eBay be responsible for a sellers lack of packing expertise is naive and entitled at best.

---

I did not want to say anything, but that is most certainly the common element in all his prose. 

Glad I came of age in the 1960s.