Returns

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Item does not work.

Can someone help, I posted on another board but my question wasn't really answered. I bought an item that does not work and I have to return it, however when I print the label it is only 2kg but the product is heavier. I will have to carry this to th...

Counterfeit product: how to get refund after return window closes

We bought an apple product and months later, when it is not getting Apple updates effectively, we find out from an Apple store that it is a fake product. The seller ignores us, and since it's outside of the return window we cannot begin a return or a...

Forced to Refund a Remorse with Shipping without Tracking?

Here's one for the books I think...Sorry, but this has been ongoing since a remorse return with shipping since May 14th...that is correct!It kinda looks like I am told to refund with buyer shipping where there is no tracking and nothing has been retu...

Unable to refund buyer for old, but unused return.

The buyer reached out to let us know they ordered the wrong size shoes after we shipped it. The buyer refused delivery, so the package slowly made its way back to us. We told the customer we would refund them as soon as the return was delivered to us...

Hello everyone I have a simple question about a complaint

I have had someone ask me to give em a refund or there card hasn’t arrived but i tried to just give a refund to put the customer on my black list but it showed this when i tried a refund extra information I’m black listing but I have to look into it ...

orden recibida llegó rota

Buen día, orden recibida llegó rota.

Resolved! I Need Your Advice

I had a customer contact me because the rosary that they bought from me on May 5th (delivered on May 9th) is tarnishing. They referred to it in the email as a "necklace." It is not a necklace and it seems they have been wearing it, so sweat is going ...

EBAY Support help me please # Please share the post

I bought a item on auction of a pre-order game edition (order number is 12-11846-xxxxxx) and the seller didn't send the item and has passed 4 months and no response to my messages to him requesting information on why the delay. More people reported f...

Seriously, what is the point in a return deduction?

What the hell is the point of the 10% return option if eBay is going to keep the 13.25% final value fee because you use the option? And why the hell is that not in bold text when you choose that option? I just had a return where the buyer returned a ...

Anyway to stop buyers shipping back returns?

Hello, I had this happen a couple times: buyer requests a return because the item wasn't working. I tell the buyer I'll refund them and no need to ship it back. They still ship it back to me and I throw the item away.Why does eBay allow them to print...

Atlas Preservation

Finally just called Atlas Preservation and they were so nice. Seems they never got the message, but they just returned by money. Should have gone to them first. Seems they no longer sell the product I purchased.Thank you everyone.

Seller won't honour warranty

Had a problem with a battery, The item was sold as advertised with a 5 year guarantee. It has failed at 9 Months. Contacted the seller, who instead of honouring their warranty just offered 10% off a new purchase. The seller is still selling the same ...

Atlaspreservation has not returned our funds or resent the product

We purchased D/2 biological solution from Atlaspreservation through eBay in April.When it came the box was saturated with the product so we refused to accept it.Since then we have received no refund nor a replacement of the D/2 Biological solution (1...

Seller sold me fraudulent item and I didnt realize until 34 day mark

Hi everyone, A seller sold me what I have come to learn is a clearly fake version of what the seller had listed. It is a very good knock off, but it is clearly a counterfeit fake. I just requested the return, but I am at the 34 day mark because I did...