How i return item when my account got hacked

[far-6621]

Hi my eBay account was hacked i talk to customer service and they said they will reverse the order that was placed on my account but that did not happen and now i got charged for that item and i got the item so how can i return this item back to eBay so i can get refund. I talk to the company that send me the item and they told me i have to return it to eBay and they handle everything.

[gator08041971]

@far-6621 

I believe this was answered in your other thread located here:

https://community.ebay.com/t5/Ask-a-Mentor/Account-got-hacked/td-p/35159805/jump-to/first-unread-mes...

[conservitvs]

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@far-6621 wrote:

Hi my eBay account was hacked i talk to customer service and they said they will reverse the order that was placed on my account but that did not happen and now i got charged for that item and i got the item so how can i return this item back to eBay so i can get refund. I talk to the company that send me the item and they told me i have to return it to eBay and they handle everything.

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So, the “hacker” got into your account, bought something, and had it shipped to YOU?

Why on earth would any “hacker” take the time to do that?

Wouldn’t the “hacker” change the shipping address and have the package sent to THEM?

[kensgiftshop]

@far-6621 

If the seller accepts returns, go to your purchase history and click return item.

[stuff4divas]

@far-6621  here is the ebay link for info>

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196

[titipeo]

Are you sure it was hacked? Does not make sense for hacker to ship to you, rather their location. How much was the item in question? Could it be someone else in your household used your account. 

[far-6621]

They hacked into my account and order a item it was $1500 they order it thinking it would come to my house and they can take it from my door steps if fedex leave it but it came to my work and i got it now i just need to send it back so i can get refund to my credit card it was charge and since no-one else in my household uses the account other than me

[soh.maryl]

Hackers don't generally hack an account, make a purchase, and have the item sent to the address of the person whose account was hacked.  What would be the point?

The hacker thought they could take it from your doorstep? What, they just linger down the street for a few days and wait for the FedEx or USPS delivery? What's their plan if you're standing on the porch, weeding the front flower beds or looking out the window?

There is something wrong here.  You may be mistaken about the "no-one else" using your account.  

[powell-collectibles]

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@soh.maryl wrote:

Hackers don't generally hack an account, make a purchase, and have the item sent to the address of the person whose account was hacked.  What would be the point?

The hacker thought they could take it from your doorstep? What, they just linger down the street for a few days and wait for the FedEx or USPS delivery? What's their plan if you're standing on the porch, weeding the front flower beds or looking out the window?

There is something wrong here.  You may be mistaken about the "no-one else" using your account. 

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Yep, they do.  This one has been around for years.  Absolutely, the risk is that you are home when the item is delivered, and the scammer is out of luck.  BUT, if you aren't, this scam has some advantages.  

Big benefit is that the scammer doesn't need to provide his own address.  Another is that by not changing your ship-to address, you'd get no notification from eBay or other sites that core information has changed.

[house*of*paws]

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@far-6621 wrote:

They hacked into my account and order a item it was $1500 they order it thinking it would come to my house and they can take it from my door steps if fedex leave it but it came to my work

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Hi @far-6621 

I’m one of the ‘This doesn’t quite compute’ gang.  🤔

The hacker could have chosen any address to have the item delivered to.  Why would they have chosen either your home or work address.  What was the point?

And a FedEx driver would NOT have left a package on your doorstep … since a $1500 item would require a signature before the package was released.

Nothing quite makes sense here.  Any more evidence of ‘hacking‘ you can provide to bolster your case?

[gone.c-33]

How does a hacker find an account that’s local to them?

[soh.maryl]

And, as well as an account that's local to them, how do they search for a local shopper who buys an item whose value is worth  it?    

[12345jamesstamps]

Working in retail I usually have to have my customers OK a purchase that large...through a text or phone call to the credit card company... then I am able to ring up the charge.

Unless you make $1500. charges all the time...that charge has to be OK before it goes through.

'came to my work'....even more strange...sounds like someone at work did it.

'customer service'...cannot reverse the order.

[albertabrightalberta]

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@powell-collectibles wrote:

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@soh.maryl wrote:

Hackers don't generally hack an account, make a purchase, and have the item sent to the address of the person whose account was hacked.  What would be the point?

The hacker thought they could take it from your doorstep? What, they just linger down the street for a few days and wait for the FedEx or USPS delivery? What's their plan if you're standing on the porch, weeding the front flower beds or looking out the window?

There is something wrong here.  You may be mistaken about the "no-one else" using your account. 

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Yep, they do.  This one has been around for years.  Absolutely, the risk is that you are home when the item is delivered, and the scammer is out of luck.  BUT, if you aren't, this scam has some advantages.  

Big benefit is that the scammer doesn't need to provide his own address.  Another is that by not changing your ship-to address, you'd get no notification from eBay or other sites that core information has changed.

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That makes no sense either because the "hacker" would have to know the following: 

1. Buyer's ebay ID

2. Buyer's ebay login password

3. Buyer's address and that the buyer's delivery address is in close enough proximity to the "scammer" that the scammer is local and available to pick up (and be porch pirate) on delivery

4. And if the scammer had all of the above, they'd know at the time of purchase the delivery address and would see that it's not @far-6621 's home address but is the work address. 

None of this makes any sense. 

The "scammer" or "hacker" is more likely to be a member of the OP's family or someone who has access to the OP's computer. 

[aproudparent2010]

A lot of things just don't add up here.

For a $1500 item it would have to be signed for, it wouldn't just be left.

Why would a scammer input your address instead of their own?