Returns
Discuss how to manage returns with fellow sellers
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HELP WITH A ORDER THAT DIDN'T ARRAIVE

I bought a product last year and the delivery date (february 2022) have expired and I didn't receive the order yet. I'm trying to reach out to the ebay support, but the website don't find my purchase. I can't find a way to make contact with the ebay ...

eBay changes the cost of return label

I have requested a return of the item I bought, and the seller complied.I went thru all the steps, during which time eBay offered to print label for $18.08, or QR code for the same amount. I presumed the cost of mailing the item back was $18.08Printe...

Ripped off!😫

Anyone else been ripped off under 500 from eBay & Chime!??!!!

Help Please!!

Hello anyone- My wife purchased a Hair Mister from a seller who stated the item that they were selling was a new item nevertheless when the Item was shipped it was clearly a used item. The seller refused to come down on the price that we initially pa...

closed it without any refund means?

what does this mean?"We reviewed this case and have closed it without any refund to the buyer."1. will I be charged return shipping?2. Will the funds that had been put on hold be paid out to me in full, or will I only get the shipping/fees refunded?3...

Local pick up buyer disappeared for 3 years

Hi all. Sold a large item local pick up only three years ago. The buyer disappeared. Today I got an email from him saying he wants it. I no longer have the item as of a few weeks ago. What is my legal obligation here?

Scammed and ebay helps them

Had a buyer return a used item, not the one sent for a refund. I declined the refund with the reason it was not the same item sent, ebay went ahead after an "investigation" and refunded them in full. I have proof and made that known. It was never ask...

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Case Appeal

Hi All, I recently sold an old Cello "For parts or not working". When it was time to ship the instrument i asked the buyer for recommendations on how to pack the instrument and followed his advice. Few days later i see a request for a return and the ...

Difficulty with an item to return to seller

I sent the J Kara Women’s Plus Size Beaded Sleeveless Long Dress with Scarf Hunter/Multi, on June 1, 2022 at the UPS terminal out of the Mason City, Iowa to be delivered by June 6, 2022. Please check to see if Shoes and Fashions has received the UPS ...

Buyer wants refund for an item they no longer have

This has never happened in my history of being an eBay seller so I need to get the opinion of others...I recently sold a new silkscreened t-shirt, no issues with the transaction. The buyer contacted me and stated the shirt smelled like paint and beca...

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Resolved! Seller Paid or Buyer Paid Returns

Hello.eBay have bugged me so much about offering Free 30 Day Returns on my sales. I have resisted because my margins couldn't sustain too many returns. However, I decided to give it a Three-Month-Trial and changed all my listings to Free 30 Day Retur...

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