Returns

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Cable charged does not fit to my phone

Turning item

Item return shipping lable

EBay sent me an email with a link to down load a shipping label. When I click on the link I get I get a notice that my request can not be processed due to a technical error. I'm not able to get anywhere with EBay Customer Service about this problem. ...

Listed "USED" but described "AS IS" no returns. Ebay guarantee.

Listing for a nintendo switch. Listed as USED. So the description said 95% working. The left trigger on a controller was not working. "AS IS. TESTED and NOT working properly" I messaged them asking if that was the only problem and if a new joy con or...

Buyer Said They Don't Like Shoes

My son sold a brand new pair of shoes and they were delivered over two weeks ago. The buyer states that they were initially happy with the purchase, but now they say that the right sole is higher than the left and it is "throwing their gait off". My ...

Fraud and Returns

I am dealing with a seller who keeps telling me to send the product back for a refund. When I explain it still hasn't come he tells me to wait one more day. It has been two months, I asked him to cancel the order and just refund the money. Again, jus...

Item damaged in shipping, want to keep and get repaired

So i ordered a vintage audio amplifier on ebay from a new seller for $400 that just arrived damaged. The seller put the item in a box much too large and just put in a bunch of bubble wrap but never really wrapped it or secured it so kind of bounced a...

I bought a Scooter in may and i still havent get it now,seller is No longer a registered user

I bought a Scooter in may and i still havent get it. I try to return the item once but the seller tells me to cancel the return and ship the item, but the tracking number doesnt work, and now i try to connect the seller and the ebay said the seller a...

Brand new, sealed item not as described. Need advice

Hi all, I just had a smart watch delivered today. It was advertised as a brand new silver Galaxy Watch 4 Classic with a navy band. The watch I received is brand new, but upon opening it, it's black with a black band. I normally wouldn't really care a...

Buyer making false claim that i sent wrong item!

I sold a 10.1" tablet about 2 weeks ago, promptly (like always), I shipped the tablet out. It was brand new by the way, still factory sealed and all. It was delivered over 7 days ago. I awoke this morning to check my notifications, and low and behold...

Updated Community Guidelines

Hello Community, We want to make the Community a safe and enjoyable place for all to come participate and learn from one another. The Community team has recently updated the Community Guidelines. You can find them here. I'll keep this post up for unt...

Resolved! Shipping costs for INAD versus a "remorse" reason- who pays?

Hello sellers, I need some help! I just received and item and its not as described. The ad description says buyer pays return shipping, but if the item isn't what they say it is, am I still on the hook for shipping costs back? I haven't started any d...

Resolved! Why is this buyer doing this?

A buyer seems to have a habit of returns. It's a bit alarming and wondering if I should report or if Ebay has their own detection methods. My interaction with the buyer has been this: Sold a large item at the start of April, a dash part as-is in grea...

Ebay doesn't recognize my ebay-generated return tracking number!

Sent some cell phones back to the seller for SNAD, having gone through ebay's Resolution Center and received a shipping label. I've been trying to enter the USPS tracking for a week now and it keeps telling me it doesn't recognize it! Meanwhile, the ...

2013 Louis Vuitton purchase…. Listed for sale 2022, removed due to counterfeit issue

I listed an LV handbag June 2022, same handbag I bought here on eBay in November 2013. Unfortunately my listing was removed “due to counterfeit issues” I contacted eBay customer service and was advised multiple times that there is nothing that they c...

How long does a buyer wait for a return shipping label before the item is considered abandoned?

I purchased a $3k sewing machine that cost $250 to ship. The item arrived damaged & unusable, and the seller refunded the total purchase price including the shipping to the buyer. I have tried six times to get the seller to send me the prepaid return...