Returns
Discuss how to manage returns with fellow sellers
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postal insurance

Hi, Thanks for the help , I been a member for a long time, I ship priority mail roughly 90% of the time. I seldom have issues with damage and usually just refund the buyer and caulk it up to coast of sales. Today I decided to file a claim, ( my first...

Resolved! Returns

We are trying to return an item but it doesn’t show up in our activity. The wrong wheel rim was sent to us instead of the one we ordered. Please help.

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returning an item. date of return expired. it is defective.

you buy an item which may not be installed right away. there is a date of expiration on this item however, to install the item, circumstances take place where a month or two later you do it. install the item. 3 days later it melts. ( is a car vent vi...

User avatar by Explorer
  • 308 Views
  • 3 replies
  • 0 helpful

i ordered bumpers 2 ,seller sent 13 bolts ,now se tell ebay i received my order ,i sent back bolts

I ordered 2 bumpers ,seller sent 13 nuts and bolts ,sent me email thu ebay saying they will ship bumpers from manufacture when they are made ,seller tells ebay they sent be bumpers and i received them but not true i only recived 13 nuts and bolts ,i ...

Resolved! Buyer refund

Hi:Recently received request to refund item. Instead of clicking accept return, I clicked refund buyer. Now eBay has closed case and I need to upload a return shipping label. Don’t know how to do that and have messaged buyer for email adddess; no res...

Odd return

Person bought a VCR from me last week. Item was tested, double boxed, and shipped UPS. Person got the item and says it doesn't work at....and it multiple ebay broken english messages asked why am I selling junk and what can they do. Asked if box was ...

Return Item

I’m trying to return a defective item and I contacted ebay with a description of the issue prior to the return shipping date. However, the the return shipping date will pass within the time the seller has to respond. Will I still be able to return th...

User avatar by Explorer
  • 93 Views
  • 3 replies
  • 0 helpful

buyer says package arrived empty

so I sent a bottle of perfume to the buyer. They say it arrived and the bottle was empty and they want their money back. I KNOW for a fact it left my possession in there. I took it to the USPS and they scanned it in. Tracking shows it has been scanne...

User avatar by Rising Star
  • 211 Views
  • 7 replies
  • 1 helpful

Ebay no longer wants casual sellers

Returns are on the rise, watch the news. Blame Amazon or who ever, but people are returning at greater numbers then ever. Ebay make seller pay for shipping to the customer and makes the seller pay for shipping on returns (unless you can convince buye...

User avatar by Adventurer
  • 1081 Views
  • 38 replies
  • 7 helpful

EBAY HAS WRONGED ME!

I sold camera equipment to a buyer. I even video my packing showing condition of equipment and how safely I packaged it. even showing how I sealed the case it was being shipped in. The buyer says it was all damaged when arrived. Also dismantling the ...

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