Returns

Forum Posts

Sorted by:

Buyer leaves negative comment in neutral feedback

so it all started when she bought an item through an offer i accepted..she then messaged me and asked me to give her a price for 4 other items ..i gave her a super discounted price..told her to make offers and i will discount shipping and send her in...

Need return Item back to ebay or seller

I recently order " Rear Gas sock absorbers for 13 Hyundai Tucson " But ebay or seller send to me a wrong brand name and part that I was order, I request to return and refund money.I received my refund, now I need to return those itemp back to ebay or...

Resolved! privileged seller is immune from the resolution center. I have no way to get in touch for help.

seller buys from Walmart. Sends products with missing parts to EBAY buyers and makes buyer pay postage to return item for refund.

Seller closed the return

I returned a defected item back to the seller and he said after weeks that he never received it. Since he closed this dispute what are my options ?

Return Policy abuse

Last week I sold a McFarlane Dc Multiverse Batman Future State Batman figure to a customer in Chicago. I packaged the item safely, and shipped the next morning. The figure arrived to the seller quickly and they opened a return stating that the item w...

Resolved! Return - not at fault

The buyer initiated a return because the zipper doesn’t “work well” in their opinion. Before shipping out the product, I tested it and there is no defect in the zipper so it is the buyer’s error. I think eBay saw this too and sided with me as a selle...

What is the definition of an item that "doesn't match the listing description"

I sold a used fishing reel, and in the description I said that "Everything seems to work as it should", but the buyer told me that there is a pin that is supposed to pick up the line for "hands free casting" that only worked 50% of the time. I didn't...

iPhone Return

I sold an iPhone on eBay. The day before it was due to be delivered the person messaged me and said her husband bought her a phone and she doesn’t need it anymore and would like to return to me. I didn’t respond because I had a no return policy. The ...

Ebay returns held funds

I have had returns in the past and my funds were never held and now all of a sudden every return I get my funds go on hold. I thought ebay was no longer holding funds for returns?

How to get refund

I bought a tshirt printer and used Paypal credit. The printer arrived destroyed beyond repair. The seller wanted me to take pictures for him to show to UPS (UPS is the ones that packed it up for him) to show all the damage. If UPS wants it, what do I...

Fraudulent seller

I purchased a book on September 6th from a seller. After repeated emails several days later asking for the tracking number, the "seller" said that they had had phone issues (which is why they couldn't respond), and could not refund my money for sever...

Return but can't get in contact with seller

I purchased wrong motor mounts and can not get info to return them. I have emailed seller. I purchased as a guest. I have my order number and proof of purchase but when I try to create a return on ebay it says order not found. What do I do as seller ...

EDIT MY RETURN REQUEST OR OPEN A NEW ONE

Hello All, I opened a return request and instead of choosing wrong description I chose doesnt fit (because it was wrong description). Now, the seller closed the request claiming that I should check fitment! So I am not sure how would I check the fitm...

Did not receive returned item although tracking says it was delivered

ebay authorized a return on an item I sold because the buyer claimed it was defective. Over a months time the item was not returned and ebay closed the case in my favor. Then a few days later a tracking number suddenly surfaces and ebay reopens the c...

Buyer wrongly claims wrong item sent

Buyer purchased an item in black. At the time we only had black in stock so other colors were disabled. This was an international order. Expensive item and high cost for shipping. Now the Buyer claims he wanted a different color. Claims he left an or...