Returns

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Offered partial refund on item buyer claims does not match description, now they want to return item

I sold a coffee maker and the buyer says it does not match the description as it is rusted. It's 100% NOT rusted as it is made of brass. I offered $100 but they want to return the item and I genuinely want them to be happy. Now I cannot proceed any f...

EBay item was refunded but the item is stuck in transit

Hey! So about 30 days ago i posted a product and sombody bought it, but after a while it got stuck in transit or more specifically "Southern CA Logistics Center". So the buyer refunded it because the item wouldnt deliver over 2 weeks. But after he re...

Update on Seller asking me to open a return case when they haven't shipped the item

Firstly, thank you everyone who responded to my previous post. I followed your advice, and the seller did give me a refund. But for some reason, the order is still visible in my purchase history, as it looks like the seller hasn't actually cancelled ...

Resolved! Help wanted. Should I accept Seller's partial refund and move on, or hand it over to eBay? Thanks

Hi fellow eBayers, Bought a train toy. I was the only bidder and won the item for $4.99, plus shipping and tax total I paid $11. Received it in a thin paper envelope with missing parts (only the train arrived not the tender). Tried to communicate wit...

Need an answer to a problem I have regarding returns as a buyer

Hello, ebay.com! I am contacting you guys because I have run into a problem and have questions. I recently wanted to return an item to a seller. A few days later, I got a refund before I could return the item. I looked all over the ebay website, but ...

Follow up to "Received Wrong Item post"

I posted this yesterday seeking help and after great input form the community I opted for "Received wrong item" as the reason for my return. See below to read the seriously questionable response that this seller sent after I posted the return.From ye...

A refund in PayPal should on 31 aug transferred to my bank but I never received this payment

eBay Commerce Inc. heeft 33,96 EUR terugbetaald voor uw aankoop op 27 augustus 2022.Het geld wordt teruggestort op uw bankrekening eindigend op 1734. Het kan een paar dagen duren voordat de terugbetaling in uw overzicht wordt weergegeven. Als we het ...

Hi, I placed an order for an iPhone XS MAX phone last Saturday and eBay charged my card and didn't r

Hi, I placed an order for an iPhone XS MAX phone last Saturday and eBay charged my card and didn't record the order. The total order was $224 dollars. I need the refund of the money or the order please. Thanks.

Received wrong item.

Hoping for some guidance here. I won an auction for a book with a seemingly reputable and well established seller with 100% feedback. I received the wrong item. When I messaged them to let them know I got this response: I am so sorry to hear that! Pl...

How to get a refund on a battery that arrived 1 day later than tracking stated and damaged!

I purchased this battery from qintqt 10. The tracking info stated the package was delivered 8.29 at 7:59pm. However it did not arrive that day/time. Instead the package arrived the following day and severely damaged.Tried to tell seller this and got ...

Buyer initiated refund. Never received return, case decided in buyers favor.

A buyer initiated a refund. One day before the automated case closed, I submitted that I still have not received the return and that the buyer tracking number for the return has not been updated in several weeks. The next day the case was updated and...

Warranty issue

I purchased a 28V 6Ah Battery from nextfitdyson with a 5yr warranty. It failed after one yr. The seller, nextfitdyson, has not responded to any of my many requests regarding the process of exchanging the battery. Speaking with as many as six eBay rep...

Seller asking me to open a return case when they haven't shipped the item

I bought an item from a seller, and when it hadn't shipped yet, I asked when the item should be shipped. The seller than messaged me and said the listing they made was wrong, and didn't have the item, and apologized and said they would refund me. I s...

Resolved! I have a case with being unsolved

I have a case eBay has not resolved (case 5297753686 onkyo m508 power amplifier the buyer sent me back in it was not the item I sold but a sandbag and piercing , (I still have the proof ) I have asked eBay to solve this case many times and they also ...

Lancome Teint Idole Ultra 24h 470 Suede C

Will you let the seller know that I selected the wrong debt card. I will purchase the item with the correct debt card as soon as it is put back on line. It was just a mistake. I want to order the product. I'm ready right now to purchase with the corr...