Returns

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Resolved! Buyer claims to receive empty package

Hi,My first post here. Just to inform other sellers, that as ebay seller I recently went through a situation where buyer claimed to allegedly receive empty package ( purchased item was allegedly not inside of the box ).- after dispatch, I provided th...

Resolved! Are sellers Constantly screwed in 2022 - Rant

After so many years, how has ebay not been able to enhance a way to protect their sellers? Long story short buyer buys item, doesn't know how to make it work even though they got a manual and url for compatible hardware (The item is a motherboard). T...

Why won't the ask eBay to step in button not working?

I have an item that I bought and not working, and seller is saying they dont have return label, and item was free shipping/returns. I am trying to ask ebay to step in but when I click on the button, it shows return page with shipment details without ...

NEXT ON RETURNS NOT WORKING

return shipping

has ebay changed the way a return label is sent? I don't know if I'm sending one or not

Buyer wants to return new with tag pants, reason saying defective, can seller win?

A buyer purchased costume pants from me which are modeled after the fight club movie that brad pitt wore as tyler durden. In the movie he doesn’t have any front pockets just back pockets. He stated he purchased these for work when its labeled a costu...

Fecha de devolución expiro

Como puedo comenzar una devolución pero la fecha de devolución expiró.El vendedor lo sabe y me pide que haga la devolución por EBay para poder envíame la etiqueta y hacer la devolución del artículo. En mi historial de compras está el artículo pero la...

Problem with seller not honoring a guarantee

I am an e-bay customer of long standing having joined on November 3, 1998, with continuing activity through today with 981 transactions as both a buyer and seller.I have a customer complaint that remains unresolved with e-bay seller “greatfunctionite...

Return defective Item

I purchased a watch that does not keep the correct time. I have tried to contact seller about a refund. He closed the site for me to do this . How do I get a refund?

What can you do as a Seller when a Buyer lies about the reason for a return request

What can a Seller do when a buyer receives their item, it isn't damaged, it is as described but they decided they don't want it and state to eBay the reason for return is because "the item isn't as described"? When they click that reason, it automati...

Resolved! Confirm Return image doesn't activate

I can't complete a simple return because the Confirm Return icon doesn't activate. I'll try messaging the seller, but that leaves the request unofficial. Any suggestions?

picture taking for returns

eBay Buyer Fraud Cases - How to stop this?

Hi,I, and other sellers, are having fraud issues with buyer(s) operating out of the Seattle and Bainbridge Island, Washington area.These buyers have low activity/feedback scores next to their Buyer ID, typically 5 or less. The buyers win auction item...

Can't get any help

I bought an item back in August. The item came damaged I contacted the seller and never heard back. So, I contacted EBay and they said give it time and if they need to step in, they would. So, the seller and I worked something out about me repairing ...

returns

I have been trying to return a defective product. I contacted the seller and he said it would be $130 to ship it back. I tried to contact ebay to help but can't seem to get a response. Does anyone know of a number to call to get in contact with a per...