eBay

suuuueh · ‎10-09-2022

Seller was completely wrong in dimensions.. was such to be under money back guarantee & I get denied. I want to escalate claim

1786davycrockett · ‎10-09-2022

Did you file an "item not received" claim or "item not as described" claim?

If you filed an "item not received" claim, eBay will generally deny your claim, since the shipment shows as being delivered (even if it was the wrong item). It would have been better to have filed an "item not as described" claim instead.

albertabrightalberta · ‎10-09-2022

@suuuueh wrote:
Seller was completely wrong in dimensions.. was such to be under money back guarantee & I get denied. I want to escalate claim

If you filed for "wrong size" and the seller has a no-return policy, that's why it was denied.

If the item was described incorrectly, you should have filed for NAD (not as described).

albertabrightalberta
Volunteer Community Mentor

I can explain it to you but I can’t understand it for you.

simba6 · ‎10-10-2022

What type of case did you file? It needed to be not as described. If you paid by credit card, call your card company. If not the payment service you used.