Returns

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Return Missing Parts. Appears to have been tampered with.

Greetings All, We had a return item come in via USPS that was missing the most significant and expensive part of the order. The return envelope almost certainly looks like it was tampered with. There is a blatant tear across the top length of the env...

Counterfeit Automotive Parts - How can I report a fraudulent scamming seller and get a refund?

I recently purchased a set of 8 Bosch Fuel injectors and they are 100% confirmed counterfeit - The seller has a low transaction history with only a dozen completed sales. I have contacted the seller who said I will need to return the item and he will...

Return shipping

I recently returned an item and knew I would be paying for the return shipping. The seller refunded me promptly for all but the return shipping. But then ebay also charged me for the return shipping also so I paid for the shipping twice. I contacted ...

Returns

How to deal with someone who isn’t being honest and you have a no return policy

I accept returns, but not worth checking "Returns Accepted" when listing.

I do my best to be as descriptive as possible with the words I choose and the photos I post. If there is a flaw I make sure it's known and seen so a buyer can make a decision based on my honest interpretation of an items condition. I rarely have item...

Resolved! Pending Return Case

Ebay is waiting for me to respond to an email the sent to me about what a seller stated was the issue. How do I reply the email since there is no way around it to send them a response

How long should I wait to file a "return request" after first contact?

Received my package yesterday, flattened. Item was shattered into pieces. First class package, so no insurance from seller. I contacted them explaining and providing pictures, hoping to hear back within 24 hours, but nothing yet. I was hoping for at ...

Tracfone

I was given this tracfone for Christmas. I got to open it early since I was sick. Ebay & Tracfone gave me the go ahead with returning it and a date to return. I however; got sick and was not able to leave the house . On December 31 case was closed. I...

Resolved! Refund request with item shipped via UK global shipping process

Hi, new to this so looking for advice. I send a small package from the U.K. to Germany using the Global shipping process. The buyer has received the item, however has started a refund request. Ebay has given me a couple of days to issue a refund, but...

refunds

item 363577806942 Package was delivered iby postal carrier in clear plastic bag "item damaged by postal service" with original packaging torn open and item missing. Now What?? I go into an endless loop when trying to find an answer?

Report misrepresentation and fraudulent items ( Gems ) on eBay

A sweller sold me the Sapphire with GIA report number 141922467 as a sapphire from Ceylon. in listing he says Sapphire is from Sri Lanka I asked the GIA to verify the origin for Sapphire with GIA report number 141922467 and purchased report conversio...

How I can return my bought sandisk when return closed

I wish to return this graphic card ‘Sandisk 960GB Cloudspeed. I returned it before, but I clicked a cancel button to return it by my mistake. Then I try to return it but I cannot return it anymore. So I feel very upset. If you can help me, could you ...

EBAY'S TERRIBLE CUSTOMER SERVICE

Hello all,This is the text of a message I sent to a mentor:I mistakenly sent the wrong album to a customer. On my instructions, the customer requested a return shipping label. I received the item and then shipped the correct album to the customer, up...

Buyers can lie about an item not being described in order to receive free return shipping

I sold an item that works but has a flaw, and I noted the flaw in the listing in both words and photos, making clear the item was sold with the flaw. The buyer opened a return case, claiming the item was not as described due to having the very flaw I...

Thank you all for my first badge ,wonderful. I appreciate you finding 4 me on Tracfone issue.

Do you believe Ebay will have the heart to allow me until Monday to get Tracfone in the mail? I sure hope they see this issue as you did. I appreciate and thank you for seeing my perspective on this return. When you are sick, you're sick and I couldn...