Returns

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What to do? Return requested

Hello. I sold a very expensive shirt, brand new with tags and authentication code. The buyer received the shirt on 10/29 and waited until 11/2 to request a refund for not as described - strong smell. They sent a picture of the shirt with no tags and ...

A customer has opened a return.

I sent an item to one of my customers. I sent him a good value product but he tells me that my product is of poor quality. He has opened a reversal and he has given me a negative feedback. What should I do now? Please help me.

Ho to get refund to a no longer valid virtual credit card?

Hello, I have a case where i paid an order (around USD 1000) using a virtual credit card number. The seller sent my purchased goods but to the wrong address (event the country is totally different). After disputing and contacting eBay CS, they help m...

Refund/return NOT Closed

2 weeks after buyer received item, stated he wasn't happy and wanted a refund/return item. First time using this feature, I accepted a return and issued a refund. Not realizing the refund was instant. The issue was marked as closed. The buyer claims ...

Is return for "received wrong item" a INAD case?

A buyer is asking to return claiming she received the wrong item when it's the correct item. she chose "received the wrong item" as the return reason. Does this reason work like INAD reason and will force me to accept the return?

Ebay won’t send me my refund

Ebay decided my refund claim in my favor. I sent the item back to seller for refund. I provided tracking details to ebay. They said they would get back to me in 48 hours and it has been over 10 days and still no contact or refund from ebay. It is a l...

Resolved! Appealing cases

When did eBay stop allowing you to appeal a case? I have sold on this site for 10 years & have only received a handful of returns for that period. Twice in the last 6 months - I have received items back that have been damaged. The last one, the custo...

Ebay does not punish dishonest behavior

I bought an item that had chipped paint. I was surprised at how hard it was to get my money back. But the return of this item was horrible. The seller lied and said I had used the item (I had not), that it arrived stained (nope), that there was black...

Resolved! Returned items damaged by poor packing

My rant and vent: I recently started selling again on ebay. I have had 2 returns because buyer said the item was not as described. With each return I asked the buyer to pack carefully with the same packing material and in the same box that I shipped ...

I issued a full refund. Ebay said they would send the buyer a prepaid shipping label. They did not.

I issued a full refund to a buyer. Ebay said if I gave the full refund, they would issue the buyer a return shipping label (shipping at no cost) and they failed to do so.The buyer did not send my item back because of this.

Ebay allows buyer to return "damaged" loose sports cards in replace of sealed box we sold buyer!

We sold the buyer an $850 sealed box of collectible cards that has a value if kept sealed, which many collectors do. The buyer decided to open the box of cards, knowing the risk that the cards inside could have more or less value. He then messaged us...

Returning Prepaid Card because it was Used

Background: Purchased a physical $50 Microsoft Xbox gift card. But when I tried to redeem it in my Microsoft account, the code came up being already used! I contacted Microsoft support to verify, and they also said the card had already been used prev...

Excessive and fraudulent returns?

Has anyone else been having issues with excessive returns recently along with terrible customer service? We've had 3 returns within the last month on maybe 30 completed transactions. The first one the buyer purchased the wrong item and damaged it in ...

Miss leading info concerning Willow Tree Nativity pieces very upset

Cannot believe how things work shipped from United States expecting international shipping for return. Cost way more that the purchase. This is so outrageous! never order again

Seller getting charged back a return

Listing a tennis bracelet as yellow gold doesn't mean the description doesn't match. How was I supposed to know it wasn't 14k? I just needed money quick and started posting my items. A jeweler bought from me, then after I'd already spent the $200 req...