Returns

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return requested as defect but item is not defective.

Curious. Sold an item. It was used and about a month old. It has remote and wifi connection. Customer is stating the unit works fine with remote but will not connect to the app. I have provided details on how to reset the unit to allow it be discover...

Seller received the items back but did not issue the refund

I purchased perfume and did not open the box to check inside after several months had passed by. And then when I opened it, I found out the perfume was counterfeit. I contacted the seller and told them I wanted a refund because the perfume was fake. ...

Returning a whole load of rubbish

I received my items today, they weren't as described and broken, I requested a return but the seller declined it and the case is now closed, I pressed the wrong option for return, I did see not see an option for not as described, but I did put the re...

DEFECTIVE ITEM.

On 12-9-22 ORDERD A PURE CLEAN SMART ROBOT VACUMM CLEANER, DO TO COVID & SOME PERSONAL MEDICAL PROBLEMS IT WAS NOT OPENED UNTIL THE FIRST WEEK IN FEB. INSIDE WAS A TYPED NOTICE DONTNOT START IF THE BLUE LIGHT WAS ON & CONTACT A PERSON LISTED, WELL LI...

Resolved! Seller refuses refund after sending wrong item

Bought an oil sensor mid December from a seller who's add posted specifically my car make/model/year as being compatible with the sensor. My mechanic wasn't able to fit me in for repair before the holidays and in January he was hospitalized. He only ...

refund

i bought a transmission, then found out I didn't need it. contacted the seller he told me to go ahead and ship it back and he would refund me. I shipped it back and he received 11/15/2022. he claims he tried to refund me 2 times but it was kick back,...

EBAY Allowing Buyer To Get Away With Misuse of Returns

I've been reselling on eBay part time for quite a while now. While I've dealt with scammers, unreasonable buyers, buyers misusing returns etc. - this is the first time I've ever noticed eBay no longer stepping in for misuse of returns. A buyer opened...

seller won't sent a return shipping label. they made the mistake

seller and ebay won't make it right

Return question and fees

I sold the solid 14k gold earrings and before she bought it, she say she has some gold allergies but she really want these earrings and give it a try and if it bothers her, can she return it?I say yes. I know because I am allergic to metals too.So sh...

Buyer lied about reason for return, I receive back an item in different condition.

The buyer claimed my Near Mint record was scratched, sent pictures on the return of a scratched record, and upon receiving the item back, there were no scratches on the record but my record sleeve is badly damaged now. Went from being a $150 item to ...

Dog harness return

Resolved! Handling Return Remorse

As the topic indicates. 1) Buyer initiates return on the purchase for damage on one item in a set of items sold. 2) I immediately oblige and provide label for return of all of the items. 3) After a few days, buyer sends message indicating they wish t...

Return Gone Wrong

Recently had a first time buyer purchase a computer power supply from me. A week goes buy and I receive a return request stating it doesn't work and its defective. No problem, it was tested prior to being listed for sale so i know it works so i accep...

Resolved! Long time, but infrequent seller. First time a buyer has ever requested a refund. What to do?

The buyer is claiming a defective item, and inaccurate description. He says the battery compartment is corroded, and the item doesn’t work as it should because of that. I mentioned the battery leak in my description, and provided two photos showing t...

🚨HELP🚨! Buyer sent me a return but I never got it even thought USPS Marked it as delivered.

I'm pretty new to shipping and selling and this happened to me...Can someone tell me what I should do? So I sold someone an iPhone 13 pro max but the buyer requested a return. I went ahead and accepted the return and bought them a shipping label via ...