Returns

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Sending replacement item to customer

I sent the wrong item to a customer. I have received the items back from her and her correct items have been sent out. Ebays only option is to refund the customer. How do I let them know I have corrected this problem with the customers OK and enter t...

Buyer Abusing Money Back Guarantee (Claims Defective Item)

Sold a OnePlus 11 that was a few weeks old only minimal usage. Buyer receives it said he would test it in a couple days and a couple days later he said all was good. Fast forward 2 weeks he messages me saying a couple of his apps (discord and spotify...

eBay's Flawed, downward spiral in regards to fraudulent returns

On 4/25/23 I had eBay call me in regard to a sealed item I sold on eBay that was coming back as used. Needless to say, with 18 years’ experience on eBay I was easily able to convince eBay rep #1 of this fraud and she agreed with me. I was told eBay w...

Return to Sender

A package arrived today from USPS 'return to Sender' 'attempted Not known' 'unable to forward'How should I handle this? Package was unopened and I heard nothing from the buyer. I offered free shipping on this item.

Seller

I have severe depression and an incurable anxiety disorder. I currently use medication, I have psychiatric reports, which can be documented, if necessary. And this whole story has been making me very sick.Last year report seller *** for omitting actu...

return

i brought a canopy hob it was wrongly listed contacted sell who had a no n return policy he accepted it was listed incorrectly but has not supplied a return tag cannot get a direct help via ebay keeps going round and round in circles were do i go say...

Says I have return label in email, can't find it

I got an email saying I had a return label to return an item back to the seller. I click the link and it's just the seller's address, no label anywhere. I'm on a desktop computer (not phone). Is there somewhere else it would be? Thanks.

Ebay address suggestion messed up

I have an issue and would like to request help with, I sent a radio over for a cousin and when entering the address on ebay I got a suggestion from the site, as usually they have a better format on the address and I gave it a go, we never received th...

Return Closed But Seller Has Not Reimbursed me

I requested a return within the return window. I shipped the item back on March 15, 2023 and due to Royal Mail UK’s strike, cyber hack, and other issues my return shipment to the seller was delayed quite a bit. The shipment was trackable from origin ...

Return Item shipping label

Need return item shipping label. 2nd request

Refused Return of unreceived purchase

Refused refund on purchase not received , post office flagged item as delivered ( although not to me)

If you refund outside return before return opened can they open a return?

Curious if this can decrease return metrics?

Seller did not process a refund, and Ebay won't respond to my messages

I'm in need of help!I purchased jewelry from a seller. The seller advised they would be on vacation, and asked me not to return the jewelry for a few weeks. I shipped the jewelry with certified mail/ tracking, on the date the seller requested, and th...