Sending replacement item to customer

[pinkeeprs-d]

I sent the wrong item to a customer.  I have received the items back from  her and her correct items have been sent out.  Ebays only option is to refund the customer.  How do I let them know I have corrected this problem with the customers OK and enter the tracking number of the package I sent?  I cannot get a help line to accept this question.

[dqdistribution]

I'd ask the customer to get their packages, inspect them, and if they are happy with them cancel the return?

I don't like exchanges on eBay.

[nh7235]

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@pinkeeprs-d wrote:

How do I let them know I have corrected this problem with the customers OK and enter the tracking number of the package I sent? 

I cannot get a help line to accept this question. 

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If you ask eBay @pinkeeprs-d for help -- a refund will be issued, despite your attempts to explain that the exchange was successful, and no refund is needed.

It's best to allow the return request @pinkeeprs-d to time out, or for your buyer @pinkeeprs-d to close it themselves.