Returns

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I bought an item and now it tells me that the seller no longer exists, when I try to contact him

I bought an item and now it tells me that the seller no longer exists, when I try to contact him, If I try to contact him, he tells me the same thing.this is the seller https://www.ebay.com/usr/zhuxinshangmao and this is the article https://www.ebay....

Help top contact ebay for a seller that is not resposable for the product sale

I need help to contact ebay custumer service for a seller that are not responsable for gthe product sale

Return shipping limit?

I have an international buyer making a return. The tracking number is "marked shipped" on eBay return page however the tracking number doesn't register as being sent when actually running the tracking number. I've run the tracking number through mult...

Resolved! return

HiI need to return an item to the Ebay International Inc building on 110 Internationale Bvld Glendale Height Illinois 60139 USA but the Delivery company needs a phone number and email address for the delivery does someone know what this is and perhap...

Seller Seeking Advice About An Item Returned To Sender

Hello, so I am a fairly new Ebay seller and have now currently encountered my first major problem. I sold a sewing machine for $50 + Shipping, as I just wanted it gone. Had someone with very little feedback buy it and pay for shipping through UPS. I ...

Resolved! Buyer wants to return and...

The buyer purchased an item from me I didn't realize I offered returns I thought I had it turned off. So it looks l have it set to '30 day returns. Buyer pays for return shipping' They initially paid $25 for the item and $7 for shipping I did not off...

Enforcement of 60 day returns.

General question just trying to understand the system when it's in regards to 60 day returns. Because eBay MBG is 30 days, anything after that I don't see they have the ability to enforce advertised return policies they allow on their platform. So wo...

Buyer lying about the condition of product for return

The item is 3 pokemon cards, $40 order shipping+return is ($9.32) The item was delivered to buyer on 4/14 and the buyer requested return on 4/23. The reason for the return was "Items are not in as good of condition as described." The only difference ...

Help with getting a refund for "Wrong Products Received!"

I sent the following message as a request for return but after I sent it, I received a message from eBay here stating that this Seller doesn't accept returns so I canceled it, but there isn't a way for me to contact eBay to let them I want a refund f...

Cant Get anyone to get in contact with me over my REFUND !! I fell as if I have stolen from !!

I have been trying to get someone to reach out to me regarding my refund from a seller that has falsely advertised a item for sale on this site and I returned both the items now neither the seller will reach out nor will E-bay.... I want my money bac...

Sending replacement item to customer

I sent the wrong item to a customer. I have received the items back from her and her correct items have been sent out. Ebays only option is to refund the customer. How do I let them know I have corrected this problem with the customers OK and enter t...

Buyer Abusing Money Back Guarantee (Claims Defective Item)

Sold a OnePlus 11 that was a few weeks old only minimal usage. Buyer receives it said he would test it in a couple days and a couple days later he said all was good. Fast forward 2 weeks he messages me saying a couple of his apps (discord and spotify...

eBay's Flawed, downward spiral in regards to fraudulent returns

On 4/25/23 I had eBay call me in regard to a sealed item I sold on eBay that was coming back as used. Needless to say, with 18 years’ experience on eBay I was easily able to convince eBay rep #1 of this fraud and she agreed with me. I was told eBay w...

Return to Sender

A package arrived today from USPS 'return to Sender' 'attempted Not known' 'unable to forward'How should I handle this? Package was unopened and I heard nothing from the buyer. I offered free shipping on this item.

Seller

I have severe depression and an incurable anxiety disorder. I currently use medication, I have psychiatric reports, which can be documented, if necessary. And this whole story has been making me very sick.Last year report seller *** for omitting actu...