09-15-2023 07:54 PM
I have a customer that purchased a license plate cover but he didn't realize that it wouldn't fit on his motorcycle. He is requesting a return address label. My policy I had set up on that item is to return within 30 days and buyer pays for return shipping. If I print a return address label to send to him I will be paying for the return shipping correct? This is my first return request so I am a little confused on the entire process.
09-15-2023 08:08 PM
Yes you would be. If he files a not as described case then your stuck paying the shipping both ways. If he says it was his error then he would have to pay it's return.
09-15-2023 08:26 PM
Tell your buyer to return for a refund.
And next time I would add measurements even though it's listed correctly under the car parts category and not under motorcycle parts.
(Doesn't even look like a motorcycle license plate frame.)