Returns

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Resolved! Missing item

I'm a buyer, I return an item but still missing on USPS carrier.

First time this happener, buyer returned a different item

I offer free returns, buyer opened a return for order by mistake and also put in comments “delivered to wrong address” — I thought this was odd and even reached out asking if they received the item and never got a response. Got the return today, and ...

Canceled order

I made a mistake and had wrong item in shopping cart paid for item but immediately cancelled the order. How long does it take for money to go back to my card. It says waiting on seller

50% seller protection refund really like 36% net?

One of “protections” sellers have is to be able to issue a 50% refund. However, when you do this Ebay keeps the final value fee. This means you are retaining only 36% or less of the sale. Lets assume on average the sales tax is about 7% meaning final...

unable to send return request because no way to work around the photo requirement. Help!

I need to return a new and undamaged item that was wrong. I'm blocked because the ebay return request demands a photo. I can find no way to do this, tried clicking and dragging a photo of item from seller description, but no. Can anyone tell me how t...

Resolved! Does eBay have access to the FBI?

So recently not too long ago he said he was selling a PlayStation five for a cheap price. The seller contacted me and said that they didn’t have the money on them so they wanted me to send them money.(this is probably why I messed up too) . so I sent...

im a member but purchased an item as a visitor

I ordered an item as a visitor although I am a member. The seller sent the wrong item. I contacted the seller, provided all purchase information. The seller is having difficulty communicating with me because my account does not reflect my purchase. T...

got junk raido jan

or der#13-10413-27653 price 564,12 sold by geebase trcing# 782892551614 win will uou get me a return label for the junk raido

Alternator

Order too many of them need to cancel three of them. I just wanted one.

Buyer scammed me and abused Ebay guarantee

Hi, I sold a cable modem on ebay. Buyer wasnt able to get it to work and then said they didnt want it anymore. The opened a return through the ebay guarantee and didnt ship it back for a month. My return policy is buyer pays and 30 days. After recivn...

eBay making me go and upload my own label

So it used to be that if someone wanted to send back a return, and you accepted it, eBay would automatically send back a return label to the buyer (because ebay already has all the information needed for it). Now it only gives me the option of - Uplo...

Refund on Revolut Junior / <18

Hello, I was wondering if I would be able to receive a refund for an item I bought using a Revolut <18 card. I have since disconnected that card from my account and attached one that can receive funds. Will Ebay returns acknowledge that my original c...

Seller cheating a senior citizen buyer.

Please help me, I really don not know how to resolve this injustice. Purchased a pair of sandals. The shoes were $14.99 plus $9.95 shipping. Unfortunately, the shoes were to large, so the same minute I received them I packaged neatly and asked for a ...

Ebay leaves no remedy for refund from a fraud (sold stolen goods)

How to ask us to step inFind the item in your Purchases.Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).Select Ask eBay to step in and help. <-------- THIS DOESN'T EXISTSelect a reaso...

Seller asked me to close return before partial refund issued.

I wanted to return an item to a seller as it wasn't in the condition I expected. I started a return, and they contacted me to save the hassle of returning they'd offer a 50% discount which I accepted. They then said they couldn't issue a partial refu...