Returns

Forum Posts

Sorted by:

Return Request

I have a buyer that wishes to make a return. I advised him to find the "Return Request" in his purchases menu. He says that "It won't let me send without first confirming that I received the return". Does it just want him to confirm that he received ...

I made the purchase of a biker jacket

On 24.04.2024, I made the purchase of a biker jacket on the EBay website, I agreed by phone with the DPD Express operator that I would not take the jacket even outside because there was a mistake in the shipment size and to send it back to EBay for t...

How to Appeal Return Rejection for item Not as described by seller!

I am extremely frustrated. I sought and rec'd what was described by the seller as a Samsung A54 factory unlocked cell phone with 8gb Ram. A return request was triggered when I emailed the seller, asking if he had any unlocked cell phone, as this one ...

I’ve shipped the item to return, seller only had the ability to issue a partial refund, not in full

As the buyer, I have requested a return to this seller for something I don’t want and the item I received definitely not worth paying the $12 for. I have packaged the item and then before that, the seller issued a partial refund instead of a full ref...

Error while syncing: This listing has a policy violation. Relist is not possible.

When I list a product to ebay, I get this message error: "Error while syncing: This listing has a policy violation. Relist is not possible." So what I have to do to resolve this problem or anyone know about policy violation, please help me. Thank you

Refunds

Hi, I purchased something and I thought it got lost in the mail. It was shipped on June 3rd , I followed tracking everyday and noticed itn was on its way to next facility after being processed in Memphis, TN. on June 10. Then tracking showed no movem...

How do I return an iten eBay has determined is counterfeit?

Order #01-10389-58012 These 6 Samsung 870EVO drives are counterfeit per Samsung after trying to RMA one of them.I reported them to eBay.How do I get a refund for my $227.00?

contacting a live ebay representative

I am having an issue with a buyer who has not returned the merchandise and am frustrated with ebay email

Refund Given (Ebay Paid)

Hi I accepted a return of an item but the seller refused to send it back unless i bought a box and packaging. Anyway i ended up even offering to pick the item up but the seller never replied as clearly he wanted to keep the item and get a refund. The...

EBAY ARE NOT FOR SELLING ANYMORE

i dont know how or why but eBay are not treat sellers equally , the treatment depends on where you sell from i am from morocco and i do my best to keep selling on ebay , i use dhl for shipping to avoid all issues recently a buyer from UK purchased an...

Broken in shipping

I shipped an item that was broken in transit (though I really cant see how as it was very well packed). I understand I’m responsible to refund the buyer. But what about the taxes and shipping cost that was given to eBay? They don't need to send taxes...

Seller sent counterfeit

I purchased a painting on eBay last year. The description said it was by a famous artist. Approximately 7 months later looking for an expert opinion if it could be by that artist I found that the painting was not authentic or could not be reasonably ...

Resolved! Can I return the shipment to the seller without the free shipping label?

Hi, I bought a product and it was fake and not real, unfortunately, so I opened a case to return the product to the seller. But I used my box address in the United States to receive the shipment. The shipment was shipped to my mailbox in the United S...

Buyer bought "As-is non functional item" and wants to return it for not functioning

Do I have any option other than having to accept the return? This is for a laptop with a broken screen and does not POST (Power on self test). My return policy is no returns, item is listed as "For parts or repair", not "Used". It is stated multiple ...

Ebay failed to get the seller who sent me a wrong item to email a shipping label.

I paid for returning the wrong item to the seller to whom I sent many messages that he sent the wrong item and Ebay was aware about this problem. Suprisingly, Ebay closed the case and the seller go back the wrong item based on the tracking shipping n...