Returns

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International shipping has failed with a verified address

A purchased item failed to deliver to my verified address in Colombia. The seller says its Ebay responsability to deliver the package and in case the package goes back they manage the refund. But when i opened a case about my product Ebay doesnt give...

Returning item

I've created a return, this item doesn't fit, will i get a full refund, seller just says ebay will decide. Shipping label will be created 6-27-24. Might be my last purchase on ebay.

ebay scam seller from 3th World

i wont talk to much but ebay has been break their sellers protection policy , i have been selling on ebay for more then 1 year , never had a case or late shipping , recently a buyer from UK want to return a clock he purchased it for 1030$ , i agreed ...

Refund went to a no longer available credit card; what do I do?

I had to get a refund for an item that was lost in shipping, however the card I used when I originally made the purchase no longer is available to receive the refund. What do I do?

Resolved! Simple Questions About a Buyer's Return.

Hello, I sold a brand new "electronic" item a few days ago, the buyer contacted me today, saying that they want to return the item because it is not working properly, without giving more details, maybe it's true, maybe it's not. But I guess I don't h...

Refund

I sold the diamond ring bands few weeks ago but buyer return, reason doesn’t fit .I went through ebay refund system and click refund the buyer.and return closed.few days after refund..today buyer contacted me asking she didn’t receive full refund.rin...

App

I think the money back guarantee should apply to when the eBay app glitches and sends the items to an old address instead of the one entered

Wrong size item

I ordered shoes that showed the correct size in the order description. Received the shoes which are two sizes too small. Evidently the seller does not take returns! Why should I not be able to return the shoes? Why can’t I get the cost of the shoes r...

Threatened with negative feedback.

Had a customer reach out as a headlight he ordered through Ebays international shipping program showed up with a cracked tab that happened during shipping. We immediately responded saying we could issue a $25 partial refund if he wanted to glue it or...

Item Damaged in Shipping - Buyer wants to wait for Insurance?

I recently sent out a large (rather expensive) item, and unfortunately a part of it cracked/broke during shipment. Given that it’s a rare antique, there’s no “replacement” part and the buyer considers the item to be of no value to them (I completely ...

Hi i hope someone can help me here!!!

My order has been cancelled from the seller!!!Ebay sent me email that the order is cancelled and they will refund the amount 3-5 business days!!!Today is the 7th business day and still nothing!!!I contacted the seller he said we refund after the canc...

I Won INR Case, then Buyer Opens SNAD Claim and Mentions He Didn't Get the Item

So for the first time in my 21 years on ebay I got a INR claim (actually 2) a day apart. Both tracking numbers show the items as delivered. I mentioned to both buyers that once the item is scanned as "delivered" it is out of my hands and to check wit...

Buyer shipped item back before starting Ebay return

I sold this person an unused open box dashcam. Buyer requested return for reason "don't like it" comments "evening photos are not the norm." Now the customer has already shipped this item back to me without my permission or through the EBAY return sy...

Seller initiated return

I may want the buyer to return the item they bought they claim it's short i actually added 1 extra, also they claim it was damaged. each item is in it's own plastic package so i doubt that is true.I requested pictures and how many damaged No reply as...