Returns

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Buyer opened refund request on item returned d/t insufficient address

Hi, I sold an item, shipped via USPS using eBay label and seller provided eBay address. Item made it to seller city and state via tracking information. Got returned to me(seller) with sticker that said “return to sender insufficient address unable to...

eBay False Return being Abused

This is the second time I have been through this, whereas a Seller returns an item and falsely claims it is defective in order to get around the no returns clause. Then whoever I speak to on the phone at eBay Support tells me a completely different s...

Returned item was as described and I have to pay return shipping?

Seller returned item stating "Doesn't match description or photos" but it clearly matches photo and description. Do I have any recourse to dispute this return so that I am not liable for shipping charges? I can state that I disagree with charges duri...

Resolved! TRS + and negative feedback protection?

A buyer purchased an item from me and about 2 weeks in stated they had an issue with it. It was a pair of boots that were new and they claimed it had a small mark on it. They stated they wanted a partial refund of $60 (it sold for $160). I offer free...

for reimburse shipping return

I recently return purchase item but does not match description , why i have to paid return shipping fee?

I need to cancel a refund to a buyer

I sold a box of beanie babies, but sent the wrong box. I paid for the buyer to return them to me. I shipped the correct box using PayPal. Now ebay is issuing a refund. How do I stop this??

Fake ring was sold to me

The ring that I thought I was buying turned out to be a fake. The seller store is jewelrystoreI took it to a jeweler and had it tested and it isn't 14k white gold not even 10k whit gold was told it was a over-lay. The stone are also fake but on the s...

Bad seller refuses refund

Bought a drive cable for a poolan pro lawnmower. Picture and numbers in ad were an exact match for what I needed. Ad specified a new cable still in package from manufacturer as shown in picture. Cable that came was a used cable and was totally wrong ...

Failed delivery attempts

Hello.The item i bought was returned to sender. I contacted the courier on time and provided my adress and detailed info. There's always someone at my house, the courier didnt arrived and just returned the item. During this time seller did not answer...

Buyer returned a different item

I had a buyer open a return for a phone and when I got the returned packaged I already knew it was not the phone I sent as it was a small flat envelope. I recorded myself opening the package and shows the package just had three pieces of paper. I ask...

Sent a return postage label - ebay still gave the buyer a full refund

Can anybody please explain to me why today, ebay refunded the buyer fully, after I had already roughly a week ago paid the buyer for a return postage label?? I've obviously applied for the appeal, but surely this is not how ebay would normally work? ...

where I can get an estimate for overseas postage?

Could you please tell me the address of the post office site where I can get an estimate for overseas postage?

Resolved! I feel scammed

So I bought a laptop that was labeled as "New: open box" meaning it's an item where the box has been opened but it should've been used once or twice if at all correct? But upon looking at the laptop it's clear this is heavily used because there are m...

eBay cannot find my order# or item# - need eBay phn# for live REP

I bought a refurbished item from eBay with a money back guarantee and I'm trying to return it because it does not work. eBay cannot find my order number or item number and I have the receipt for both. Does anyone have an actual phone number for eBay ...

eBay must not trust the return department reps

As long as eBay has been around and as many foolish changes they have made, a simple one is still a challenge and aggravation. A customer purchased 16 pieces of the same item for $185. He returned 2 of the items for being defective. There is an excha...