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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

delete recently viewed

How can I delete recently viewed items/browsing purchase history

Listings show the wrong delivery date (10 days later)

Hi, The listings show the wrong delivery date (10 days later). I checked the handlin time, tried to recreate the listings - it did not help. I contacted the support, they did not hear about such a problem, they transferred the application to those de...

error message - Something went wrong...

HI,I tried to create new shipping label and got error:Something went wrong and we were not able to generate the label.Is that happening for more users?what can we do?

Can't review offers

Since Friday, July 3, I have not been able to review offers on the eBay app. Please advise.

COVID19 Algorithm insanity ?

Tried listing an auction for a full pallet of sanitizing wipes, 630 bottles on a single pallet.The individual price for each bottle was 30% lower than ANY other similar product being sold on Ebay. So I am thinking this should go quickly - I am keepin...

Nearly 90% of my active listings don't appear i searching results.

Hi all, yesterday I try to manage a promotion and discover I can only add 96 products from my 103 active listings. Today I check it again and I can only add about 9 items from 103 listings, rest of them just saying "Item IDs don't match any of your a...

Wont let me pay for item

When I try to buy an item I won, it takes me to a screen that says " One or more sellers can't accept payments right now, Contact sellers for help", sellers said he is getting payments from other peolple?

File Exchange upload limit

Been trying to get my upload limit raised was told it would be done within a few hours and still not been done ?

Can not sign in to eBay using Microsoft Edge and Window 10 on Labtop

I am a seller with two accounts. When eBay began using a new sign-in window a month or so ago, I experienced difficulties signing in. I kept getting a window that stated " We ran into a problem. Try again later." This happens daily. Have held many ch...

Blank page when printing a returns label

When I print a returns label the page prints with a blank square box but no label

eBAY...WTH! Desktop and Mobile Listing not in SYNC

Revised this listing, item# 264785035557, this morning at near 8am EST. At about 11:30a item is showing sold on mobile WITHOUT the edits with 2 remaining (wrong). Not able to about see revised listing on mobile. On desktop, everything is correct as e...

Help! Listing prices suddenly change when opened 😕

I've never experienced this issue before with eBay. It's making it impossible for me to search for listings within my price ranges. I'm doing searches for items and then when those results come up I select sort by lowest price. But then what I click ...

New Packing slip is missing buyer's and seller's STATE!

What's up with the new packing slip?It doesn't have anyone's STATE on it! Just city and zip. Horrible implementation. Better fix it soon,

FYI Bulk Editing Is Broken

If you try to edit excluded shipping locations (I am trying to clear the list completely), it acts like the edit happens. However, when you check the listing, instead of clearing all excluded locations, it adds all locations to be excluded, the oppos...