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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

I need a real phone number, nothing in the help sections answers my problem

Cannot enter any description in the big blank box where I give complete descriptions. Neither HTML or standard work. No place to upload photos either. Spent way too many hours trying to do it. Need a REAL PHONE NUMBER to talk with someone.

[BUG?] "Codeless Coupon" Promotions Not Working

I am currently unable to create a working "Codeless Coupon". When I create a "Codeless Coupon" promotion, then view the generated URL for the promotion, it currently shows a "We couldn't find the promotion you requested for" error message/page. I've ...

Why is the "Block Buyers" from contacting me feature completely non-functional?

Yes, I have checked the box stating "Don't allow blocked buyers to contact me. (Buyer won't see the "Contact Seller" button on your Q&A page.) Note: Buyers can still contact you about existing transactions, unless you add them to your blocked list."T...

Resolved! Fee Charged after Revision. Invoice Showed 0.35 cents "Insertion Fees".

tyler@ebay, trinton@ebay, brian@ebay: Please direct me to the proper department if this is not the correct channel to address this issue: I did an amendment today on ALL current listings. The revision was to stop all international shipping (till furt...

Can't get photos to load

Normally, when I create a listing, the photo area has several blocks for me to load a picture. Now I get a vertical column and keep getting errors when I try to load a picture. Any idea what I am doing wrong?

Bulk relisting tool doesn't alphabetize titles or list in order of being checked off

I'm using the bulk relisting tool, which until today has always relisted items alphabetically by title. I didn't love how that worked, but I adjusted by starting similar items with the same keywords so that they would stay together in the auctions (i...

Photo uploader not working in Android app

Does anyone have the same issue at this time? I know this has happened to people before. How long before there is a fix?

Trying to report item for price gouging of toilet paper

I have attempted to report an item for price gouging. The seller is claiming that the $1000 listing price will go towards Gary Sinise charity fund. My guess....their own charity fund wallet" This seller has only 11 feedback. This is the response I ge...

3 DAYS PROCESSING TIME EBAY CHANGE TO 1-2 DAYS DELIVERY TIME

we have 9500 listings in our store and 3 days processing time ebay change all our listings to delivery time in 1-2 days EBAY SIDE IS SO BAD UN REAL

EBay paypal not working!!

Anybody having a problem with paypal and eBay???

issue with messages

Im not able to reply to questions on my items. It gives me an error page saying its not me its them but still nothing since early this morning.

Cannot get the moving circle to to away, blocking me from listing

Can't change method of shipping. Also can't type anything in the box where I give detailed info on a doll.

cannot access MY EBay..green circle covering it.

green circle covering My Ebay..unable to access.

Its not you. Its Us. When I try to reply to seller (scam?)

I recently purchased a key for a program from the user powell-computer (https://www.ebay.com/usr/powell-computer?)The user gave me a key that does not work, if try to reply to him I will get redirected to a page saying "Its not you. Its Us." (error 5...

Can't respond to buyer messages. Server down for 6 hours? Seriously?!

Since this morning I am unable to respond to messages from buyers. Whenever I click Respond button inside messaging screen, I get the following error: 'It's not you. It's us.'. It's been like this for 6 hours. Is this a joke? How do I escalate this t...