Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Watchers/bidders no longer visible

Hi the above has just happened to me after listing 2 new items.I've gone to 'active' and it just says 'Recommended item specifics missing' in one column and the next says 'add item specifics'.I used to be able to see how many ppl had 'watched' or bid...

Can't Hide an Order in Purchase History.

There is an item in my purchase history that I can't hide from my view. (I always hide orders after received and feedback left.) Apparently the seller was booted off ebay - no longer a registered seller. How to get this item off my purchase list?

Issues with SH Orders page downloads

brian@ebay tyler@ebay This is an ongoing issue persisting for at least a year. I've spoken with CS several times and they all say they'll report it, but it's persisted too long and the problem is causing a big headache in my business record keeping s...

Ebay, What are the blackout issues with sales?

We are all well aware of the issues with customers not able to check out consistently but these weird blackout issues have me wondering what is going on. I have $2.7 Million dollars in inventory across 7 ebay sites. This morning was going good sellin...

Unable to put Store into Vacation Mode

I have been unable for 2 days to put my Store into Vacation mode. All I get is a "It's not you, it's us" screen. Anybody else experienced this?

Can't dismiss popup on selling pages; javascript error

When opening the selling overview page, I'm shown an html popup titled "Welcome to your selling overview!". Clicking the "OK, got it" button, nor the upper right close "X" dismisses the popup dialog. The developer console reports this error when the ...

Can't Make Payment

I have been trying to buy a "Buy it Now" item since last night and ebay is not able to process payment. I've tried paying by PayPal, credit card, and PayPal credit on 3 devices and 3 different browsers. I keep getting an error message that changes de...

Why listing page no longer shows images for listings near the bottom of the first page & thereafter

This issue started about the beginning of October. There is only a title but no image on the listing page for the items listed near the bottom of the page. I set my page for 200 listings per page and near the bottom of the first page and on subsequen...

Unanswered question banner glitch

Greetings! I have an active listing that I have received questions about. I answered all the questions, but despite having done so there remains a red banner with unanswered question on the listing. I have called customer service three times in the l...

Resolution centre showing error message

I just attempted to use "Send message to the buyer" in the resolution centre - however I get an error message once submitting the message.Access DeniedYou don't have permission to access "http://www.ebay.com/res/ItemNotReceived/SendMessage?" on this ...

Ebay not displaying pictures etc just a menu style display

I'm using Google Chrome and over the past couple of days ebay doesn't display graphics, just a menu type display. I've tried clearing my browsing data but that has had no effect. Works just as I would usually expect in Edge

Can't "Purchase and Print Label" using Pending Payments

I've tried repeatedly to print shipping labels using Pending Payments. When I click on the button nothing happens. If I switch the radio button to "Your saved PayPal account" it works as expected. I have enough funds in Pending Payouts (and available...

International Shipping Labels Not Printing

I have had sales on the AU & UK ebay websites and have not been able to print a ebay or ebay send label on the EBay USA site. The metrics are in grams and centimetres instead of pounds, ounces & inches. The maximum value for the grams is 999 which is...

signing in

I have had to sign in every time I come to the broads for awhile, now it will not sign me in. If I sign in 3 to 4 times it will sign me in sometimes, other times I give up. I signed into another account, went to the broads, here I am signed into the ...

Pelase eBay, use the info you ask for

Every time we list there is a spot marked "Sell as lot" and then you can input how many items are in your the lot. This is great! We sell lots of lots! Unfortunately, after years of trying to get ebay to use this info in search results, they do not. ...