Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Any computer geeks out there?

When i print shipping labels from my Brother printer the rectangular shape of the borders of the label come out crooked - see image. I've changed the toner. I've changed the drum. I still get the same problem. Besides buying a new printer, any ideas?

Still having trouble signing in the community

I am still having multiple issues trying to log in on the community. I can see my name in the upper left corner Hi ____, but I'm not signed in. I click on sign in...nothing. I searched my history and clicked on a post from weeks ago...nothing. I thum...

We've Streamlined this page to optimize your experience....Ummm, NO!

So I have a store with 23,000 items listed. Each day, I go in and end items that haven't done well so they don't get relisted and change prices. I also "list around" other items so that similar items can stay together. I went in to add something and ...

store categories gone with any format

Hello, no matter what template I use it says my categories should be on the top banner or left side nothing. I have tried it all and no matter what the categories just don’t show up.

2FA without ebay app?

How do I use secure 2FA i.e. not sms message, without the ebay app. Just seem like a way to force people to use the data scraping ebay app for 2FA rather than a common app.

Blocked Buyer List Change

Has anyone else seen their BBL go from alphabetized to just a huge mess? Anyway to get it back or is another way for Ebay to frustrate sellers?

Relist Button Gone, All listed items not relisting but are dropping into the unsold column no header

About 2 weeks ago I lost the ability to click on the relist button, it was no longer there when I create a listing. Not only that, but all my items for sale are dropping into the unsold after the auction is over instead of automatically re-listing ag...

PUZZLE PIECES & VERIFICATION CODES on Sign-in????????????????

Like Microsoft, ebay is constantly "improving" our user experience.Puzzle pieces like 5 year olds? Captcha cars, trees, poles, bridges. Now we have "security" codes. It's bad enough we as sellers are talked down to, punished like 1st graders & given ...

Cannot Modify Vehicle Compatibility Chart

I haven't been able to edit the vehicle fitment compatibility chart for about a week now on any of my listings. Is there currently something wrong with it? I have tried different browsers and different computers and it is not allowing any changes to ...

revise your listing

page displays an item but has the 'busy' circle. Can't make any changes.

Guaranteed Delivery

I’m currently awaiting delivery of an item that had a guaranteed delivery date of October 20. The item didn’t arrive on that date, although tracking information shows it’s in the USPS system. The guaranteed delivery date presented by eBay is now alte...

subject changed on emails for saved searches

Yesterday, the subject line on email for notification of saved searches would have read "montserrat fdc, Stamps: 5 NEW!". By sorting my email notifications by subject I could see all notifications of Montserrat saved searches together - VERY HELPFUL!...

Mistake on Seller Shipping Example

There is a mistake on the example page about QR code shipping labels at the link below.https://pages.ebay.com/seller-center/shipping/qr-code-for-ebay-labels.html It shows the example package as being 3oz, 3oz, 3 pounds by 3 pounds by 3 pounds.

Resolved! Promoted listing impressions nosedived on Sunday

Since Sunday my promoted listings impressions have dropped dramatically. I was getting 100,000+ impressions per day to since Sunday about 15,000 per day. I contacted ebay via chat and they said it was a glitch and my impressions were in fact NOT down...

Server is down?

It’s not you. It’s us.Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages."I have a damaged product and just want to put in my return/refund request! I can't do that until its back up but it's b...