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Current and resolved technical issues - updated as of 3/25/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't "Purchase and Print Label" using Pending Payments

I've tried repeatedly to print shipping labels using Pending Payments. When I click on the button nothing happens. If I switch the radio button to "Your saved PayPal account" it works as expected. I have enough funds in Pending Payouts (and available...

International Shipping Labels Not Printing

I have had sales on the AU & UK ebay websites and have not been able to print a ebay or ebay send label on the EBay USA site. The metrics are in grams and centimetres instead of pounds, ounces & inches. The maximum value for the grams is 999 which is...

signing in

I have had to sign in every time I come to the broads for awhile, now it will not sign me in. If I sign in 3 to 4 times it will sign me in sometimes, other times I give up. I signed into another account, went to the broads, here I am signed into the ...

Pelase eBay, use the info you ask for

Every time we list there is a spot marked "Sell as lot" and then you can input how many items are in your the lot. This is great! We sell lots of lots! Unfortunately, after years of trying to get ebay to use this info in search results, they do not. ...

Resolved! INR Filed because Ebay notified the Buyer that the Item was Delivered when it wasn't Per Tracking.

Well here is a good one. My buyer purchased an item on the 6th. It was early enough that I was able to get the item shipped that day via USPS FCP. They received an email from Ebay yesterday telling them that their package was delivered. The informati...

Resolved! Followup to issues in last week's Weekly Chat

Hi tyler@ebay, brian@ebay, Testing this morning shows no changes to two problems that have been reported within the past few weeks: an error that loads package dimensions into the wrong variables in the Shipping form, and a failed revision to the Blo...

Getting a return label

Cannot get a return label. Keeps telling me there’s a technical error. I’ve been trying for three days. Very frustrating. I will NEVER buy from eBay again!

Vacation mode not working

I can't get my store out of vacation mode! I just tells me We looked everywhere.Looks like this page is missing. PS The new format for vacation mode sucks. I can't even put a message about it on my store. It just looks like I don't have anything for ...

Please please please fix Ebay before you do another thing!!!!!!!!

Not a day goes by that there isn't something not working properly on Ebay and now they want to "update" the whole site. Why don't you just get things working properly on the site you have?????!!!!!!! The latest this morning is that I'm trying to swit...

Pressing TAB at the end of a listing brings me to the top...

While creating a listing, pressing TAB while in the final form field (Shipping weight ounces) brings my cursor to the listing title. I would rather be brought to highlight the "List Item" button. What's the deal? How can we get this changed? Am I alo...

Can’t block a shipping location

I’m trying to “block a location I don’t ship to”. Nothing complicated. I just need to turn off Hawaii for a while. I keep getting “oops, it’s not you, it’s us”. It has been two days. Is this feature no longer available?

I Can not cancel an order

The buyer wants an order canceled. I click on it to follow through and I get "This page is missing" I Can not cancel it. I called eBay yesterday and of course, they were clueless. They escalated it to tech but today, the same thing. I can not refund ...

Print shipping label issue

Unable to print shipping label as usual manner. Why is that? There is errer message comes (as per the photo attached ) pls help to solve this. Thanks This kind of message comes from recently when printing shipping label. Why is that? Pls help.?

Shipping preferences error

Can't access excluded regions in shipping preferences. All I get is the "It's not you, it's us". Well, it's always you.

Major scam....issue with tracking number

This is very frustrating, I’ve done my reading and feel as if I’ve run into the same issue as a lot of people here...any feedback would be great. I was supposed to be buying a iPhone 11 Pro Max from a individual on eBay. As soon as I purchased it, he...