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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ghost Item

I recently sold an item for $55, and listed 1 more today. Where it shows me my selling limits for the month, it shows as having 2 items active, when it should only be 1. Before the first item was sold, it was still doing this, as if I had 2 of the sa...

Listing items

I have called eBay 3 times and they say 72 hours to fix problems. It has been 10 days and still same problem. I have been listing on mercari instead. My problem is when listing an item error message for shipping policy, no matter what I do this comes...

Seller: Shipping options not showing up for customers

I have noticed only today (no idea how long it has been happening) that my customers can not see the three shipping options I have put in place. They only see one, which would be the first one listed. Option 1: USPS First Class = FREEOption 2: USPS P...

Not receiving Saved Search emails

I haven't received the automated emails for my "saved searches" for a couple of weeks now. I know this has happened in the past. Is anyone else having the issue.

Unable to pay orders

Hello everyone, Yesterday I started to have the following problem: At around 3pm I bought something on the page and worked as usual, but when I tried to buy something else at 5pm it didn't worked, not only my debit card, but my credit card and even p...

Down to only 4 topics on the community homepage????

What the what. Now I only see 4 topics on the homepage of community. It's click to scroll, click to scroll. The rest of the page is filled with eBay's own things. Really? Bad design. sheila@ebay.com

SHIPPING LABELS

WHY DID EBAY CHANGE THE PRINTING OF SHIPPING LABELSYOU JUST CHANGED THE WAY THEY PRINT IN A SINGLE FILENOT 2 TO A PAGE LIKE BEFOREI PRINT A 100 LABELS IN 1 DAY I USE 2 PER PAGE STICK ON LABELS AFTER PRINTINGNOW I NEED 25 PAGES AND EACH LABEL PRINTS 1...

Drafts Coping Not Working Again

When you go to make a copy of a draft it gives the woops warning and does not work. It was working last night and now it is busted again. How are we supposed to list if we cannot use a saved draft as a template? The work around does not work either. ...

Drafts Error Message

I keep trying to resume any of my 10 sales drafts (admittedly, they're old from December) but no matter which one I click, I continue to receive the message "It’s not you. It’s us. Our server is down, but we’ll have things back to normal soon. If you...

Unable to buy shipping label: "Something went wrong and we were not able to generate the label"

I've been getting this generic error all day trying to print an international label. I haven't changed any package size or weight info from the listing and the address is formatted just fine... what could be causing this? All other labels are working...

Locked account

I tried to find a place where I could send a message because ebay have temporarily locked our account due to concerns that someone may have used our account without our permissionWe have changed password and we can receive orders but we can´t list an...

First time selling in many years and I keep getting an error

I have tried to post from both a browser and the app on my Android phone. Each time, I keep getting a technical error (pictured). It doesn't offer any information and the links on the error page don't lead anywhere. Anyone else having this issue? Doe...

Unable to Create Copy of Draft

I am unable to create a copy of a saved draft, trying and failing on multiple attempts on different saved drafts. I get the following error message:

label printing problem

all of a sudden out of nowhere the labels are vertical instead of sideways. i print it anyway and part of the left side is cut off. none of the settings do anything to fix this. i go into the printer's settings.. nothing works. no matter what the lab...

Printing shipping labels

Tried printing shipping labels the are HUGE taking up the whole paper, tried to shrink it it then printed vertically thus using up 2 labels. Using this for a simple bubble mailer tried clearing browser didn't help