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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Return Help

I ordered a router base plate that does not fit the router that is stated specifically by the seller. I started the return process and was sent a request to pay for the return. Ebay policy is that if I change my mind, then I pay for the return, which...

Purchasing items then it says I haven’t paid

I have tried 5 times now to buy iPhone from a company, it says PayPal didn’t work try again or select another payment method, even though I am getting emails from PayPal to say money will be taken when company accepts purchase, also tried a different...

Not getting emails from ebay

So, I had this issue last month, april 2021, then all seemed fine and was getting emails re: saved searches, but still no emails about discount offers on items on my watch list. Now, again, I am not getting emails from ebay on saved searches or disco...

Unable to login

Trying to get into my account this morning. It won’t let me in despite the correct details(I can get into the app )it says call a number which I think is USA ! No use to me

Не могу оставить отзыв на заказ

I can't leave a review on the order. I'm getting a message: We ran into a problem. Please refresh the page and try again.

Shipping charges are inaccurate.

I have tried several times today to list an item using the app. I only list on the app because I find the website overwhelming. Every time I have tried to list an item today the shipping charges do not change. For example, I am trying to list a calcu...

Cannot print labels on app

All of my items are set to ship via USPS, but in-app shipping only populated FedEx with an error message. When I click to change FedEx to USPS, I receive an error message. This has left me completely unable to print labels...

New eBay pages

Should ebay change the game (sorry name ) to Glazer selling . It is all about ebay , not the customer. The new set up is not for the uses. Get rid of the silly frills & time wasting add on.The last update was not a good idea. This one needs to be put...

Card doesnt work even though i just order

So.i purchased my 2 games and they went through. Trying to buy my others and it acts like my card doesnt work. Plus I just order some hair products and it works. **bleep** ebay? Than it works the other day but not now **bleep** is going on with Ebay?

Server down, can't access sales records in seller ,hub.

Getting "its not you, it is us"Can't access individual sales records in seller hub.Been down for 10 hours now (4-29-21).Very hard to process orders with no sales information.Anyone have a work around? Site map no help.

Standard envelope for trading cards

Hello I am currently selling some trading cards on eBay. I've tried using the standard envelope for shipping for 91 cents. And then the card sells I print the shipping label and the price ends up being over $3 when I only charged $0.91 becausethat wa...

Ebay App

Is anyone using the APP to scan product UPCs to see what an item is selling for on Ebay. I downloaded the App and scanned an item and it worked great. Every item since then gives me 200k possible items, it's easier to type UPC in than try and find it...

EMAIL MARKETING STILL NOT WORKING any one else

I have not been able to send emal marketing sale messages to customers......HAS NOT WORKED SINCE BEFORE NOV 2020 I have been calling since & nothing has been fixed. A lot of $$ loss, dont make enought to pay my monthly ebay bill due to this. ANY HELP...

WHAT IS WITH EBAY???? VERY FRUSTRATING

I HAVE BEEN ON EBAY ABOUT 5 HOURS YESTERDAY AND TODAY SAME ISSUE WITH SELLING. I HAVE 40 ITEMS TO LIST AND IT DOES NOT WORK! THEY NOW OWE ME FOR MY TIME..........MY TEMPLATE DISAPPEARS....SO MANY ISSUES, YEARS AGO IT WAS EASIER, NOW IT IS SO CONFUSIN...

Selling

All this weekend we have not been able to sell an item. We get to the send a code to your phone and then the website comes up with there has been an error. Ebay contacted for 2 hours and then dismissed and were not able to fix the issue on chat.