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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Technically error on ebay

Transaction blocked somehow shipper doesn't ship to that area even though they sent offers

Can't duplicate, save or list templates from Selling Manager Pro (Inventory)

Hi there,I'm a seller on ebay.com.au. I just tried to duplicate a template and list it, and received a Red Banner at the top; System Error - please try again later. Same error for changing and saving a template. Anyone else seeing this today?

return

Seller bought something from me. I agreed to the return. He inadvertently stopped the return. We would both like to to restart the return so he can get his money back, but ebay won't allow us to do that. they made me file a complaint against the buye...

"We looked everywhere" issue

In recent weeks as I've searched eBay for items I've encountered this statment:We looked everywhere. Looks like this page is missing. If you still need help, visit our help pages.The help pages don't deal with this kind of problem. Since eBay can't f...

I haven't been able to list an item for the past two days. The platform freezes when trying.

I can only get as far as the description of the item and, when typing that out, the site freezes.

Customer Service Ebay?

Is there someplace that I can make a general complaint or observation to EBAY - not something about a specific shop?

Language is setup to English but the item description is in Spanish

I spend half of my time in Florida and the other half in Puerto Rico. Currently in PR. I always use and buy from eBay.com. Never had this problem before until recently. My default language is setup to English. Trying to buy some stuff and everything ...

Resolved! Restrictions due to increased BBE rate (technical glitch)

Hello everyoneI have been working on eBay since 1019 and I have 1013 positive feedbacks 100% and I have more than 6300 items sold on the eBay platformMy account has never been subjected to any kind of restrictions or bans, I pay my financial obligati...

Variation photos bouncing (July 2025)

When you select a variation, the image flips back and forth between the variation pic and the default pic a couple of times before settling on the variation pic. If you are experiencing this problem, click the ? on the bottom right corner of the page...

Resolved! "New Offer" Call Out Remains on Front Page After Sale

Customer sent offer. I accepted. Sale Complete. 1 of these items still remain for sale but no new offers have been sent and first customer only had qty of 1. The call out "New Offer" remains on front page and notifications drop down. All caches have ...

How can I actually contact an eBay representative to receive assistance?

I am trying to bid on items, but the system keeps asking me to obtain a verification code by text or phone call. I cannot receive texts. When I click on the call me button, I never receive a call. Nowhere can I find a phone number or even an email ad...

Resolved! Appropriate language is not appropriate!

In an attempt to get infomation from an amateur seller I have attempted to send a message multiple times, but ebay's inept "language police" keep flagging it because their program cannot handle proper language and/or grammar apparently.Here is my mes...

Resolved! US-based items not showing up on eBay UK

Having trouble finding my listings available on eBay UK. My buyers in the UK say they can only see 11 my listings after following a link directly from my store that I provide. Otherwise, to new buyers, my other 500+ listings do not pop up in search r...

Offer ignored when buying

I sent an offer for an item listed at $199.99 for $150. The buyer accepted my offer, but when i went to pay in the review order section the price jumped up to $180.01. Why is this? I cannot pay the $180 I am confused why the price goes up

ITEMS THAT SOLD ARE NOT SHOWING UP IN MY SELLER HUB.! WHY?

My Seller Hub shows I made a sale but I don't see information for it anywhere. It says " Print labels and ship: 1 " but I don't see information anywhere in Seller Hub about it, nor did I get an email notification about the sale like I always do (nor ...