Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Help

When I go on Ebay a message qppears to get 10 dollars off in the app. When I close that message it freezes Ebay and I have to exit the web page. I have to keep going back until a get an instance when the message doesn't appear and I can proceed as no...

Handle Time and Condition settings whipped

So when creating new listings this morn, found both Condition and Handle Time settings to be whipped when creating listing from templates (also happens if use Sell Similar) - so just thought I'd make a mention, won't be able to list it get error mess...

Resolved! Variation Counts won't Adjust

I'm an experienced seller. Been doing variations for years. PLEASE PLEASE PLEASE just IGNORE this if you think it is user error. Resist the temptation to be the hero, ignore and move along.... My variation listings I can view from the listings line u...

TOUCHPAD MOUSE FREEZING ON EBAY

For the last couple of days my mouse is freezing on ebay June 2025, I noticed this has happened before in 2019works fine on everything else but never did find the solution.Very frustrating , anyone got any suggestions, apart from not using ebay?My se...

Another change to Messaging while existing problems still not fixed

While on my Manage Orders page, I picked the Message Buyer option from the pulldown menu in the Actions column to send a note to my buyer. Instead of putting me into the Messages page, it now slides in a blank message pane from the right side of my s...

Bidding Issue – Outbid Notification but Still Won the Item

Hello,I’d like to report a potential bug I experienced on a recent eBay auction. The interface indicated that I was outbid on an item, yet after the auction ended, I was shown as the winning bidder. This caused confusion and concern about the accurac...

Auction possbile bug

In an auction i lost, i see the winner user that bid 80 at 18.30 and than i bid 75 at 19.44?? How possible, and then i bid 80 at last without visual evidence that there was another one with 80.I would like to attach a screenshot but i don't have perm...

Can't change my password

It won't let me change my password says 'Something went wrong' been this way for months. They won't send me my code to fix it and trying a new account will say 'This email has already been registered'. It sucks this place is the monopoly for retro co...

Resolved! No way of selecting courier services for age restricted items

I was attempting to sell some saw blades (without the power saws) and received the pop-up to say that these are age-restricted items that can only be sold via couriers that offer age verification services. However, I've encountered a technical issue ...

I did not receive it option disappeared...

So an item that I had ordered had not shown up after 20+ days... it was scheduled to arrive May 21st, and it was May 26th. I had messaged the seller the prior day, and was feeling flustered. I started an "I didn't receive the item..." Support ticket....

Every time I pull up ebay, it sits on a stuck screen. I cannot search, bid, check offers, nothing. I

eBay stuck , cannot search, bid, anything

I CANNOT SEE ANY PICTURES ON EBAY

I HAVE NO PICTURES ON EBAY WHY

Research products page under Seller Hub not working - "Our server failed to respond to your query"

Constantly getting "Our server failed to respond to your query. Please try again in a few seconds" for the past several days. Seems to happen on any page when click to go to the next 50 records, boom, get the error. Can be frustrating when you're on ...

Resolved! Updated app, now can't upload photos

Yesterday I updated the eBay app on my Android. Today I sat down to do some listings, and when I attempt to 'upload photos from mobile', the app on my phone will only access 'cloud media app.' I am at a total loss here. I can click on albums, but it ...