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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Ebay

Can you purchase items or put things in my cart.

Ebay Homepage Problem

Trying to create some listing for Ebay but keep getting a message saying that the Ebay homepage is down and will be back in a few minutes. When it comes back on and the item is ready to be listed it won't accept it and says the homepage is down? Anyo...

Listing an Item isn't working for me. The set up page never loads.

I've tried a dozen times to list an item and it never completely loads up the page where you listall the info needed to sell an item here. Never seen this problem before. Never had this problem before.There are no restrictions on my account.Why is it...

eBay Glitch in which the buyer's address is reverting back to old address

I shipped an item to the address provided by eBay. The buyer stated he did not receive the item though USPS tracking said it was delivered. The buyer and I opened up a case, and I chatted with eBay about the issue. eBay confirmed that there is a conf...

Watched items in custom lists get deleted when deleting from default watchlist.

Watched items in custom lists get deleted when deleting from default watchlist. Steps to reproduce:Add item to watchlist.Go to watchlist and select item, then add to custom list. (Can do this to multiple lists if desired)Item can now be seen in both ...

iOS iPad app glitch

Just recently i’ve noticed that when I want to buy an item again from a seller I have already purchased from, I go in to previously purchased, click the item & get a useless page that doesn’t sell me the item again or even show the listing, if I go t...

Ebay Customer Service is not help

I've been selling on eBay for seven years, so when a recent transaction went awry, it hit hard. After selling an iPhone, the buyer claimed a flaw and wanted to return it. But when the returned package arrived at my address, it was nowhere to be found...

Resolved! Search is not working and as a result, I cannot make the soft porn and sex images go away

I am going to close out my account unless someone can fix this. I've already stopped looking at eBay at work and now I am too grossed out to even look at it. I just bought a portrait of a woman from the 1800s and what does eBay recommend to me? Full ...

The "3 minute feedback" email does not properly replace the [MEMBER_LOGIN_NAME] variable string

On April 29 2024 (04/29/2029) at 2:40:16 PM EST, I received a email inviting me to "share your opinion about your recent eBay Money Back Guarantee interaction", following a link to a survey. On the very bottom of the email the following was included ...

No purchase info after payment

Charge has posted to credit card but no purchase info on my eBay account.

Listing reverts to incorrect shipping details

When I create a listing by using "Sell a Similar Item" and change all of the details to my item's details, the site keeps changing the shipping details back to those of the original item (i.e., when I save and close the draft and go back to it later)...

Can’t list items

What is wrong with eBay??? I have bought and sold on eBay for 25 years since 1999. Listed several items yesterday (4/28/2024) all listings say they are live, but none of the listings are actually listed, or “live”. Shows in My EBAY is active listings...

An offer arrived! But not my listing!

I received a great offer to buy my item! Great, right? No. On closer look the image of the item was not my image. In fact, the item was not mine. It was a similar item to one I am selling now but another seller's listing! Major mix up. Will the other...

2 step autentication

Hey, i can't acess my account anymore, i changed phone number so im not able to receive the confirmation code. what do i do?

Resolved! Accepted Offer But Not showing Up anywhere

in addition to all of the other issues in the last two days...now a new one i just reported to ebay ....accepted an offer ...got the popup from the ap that i accepted but cant find the item anywhere.....no emails that i accepted the offer......not in...