Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Search Filter Changes

What happened to the search filters? I have a lot of saved searches and now I can not find specific items the way I have been able to in the past. One filter that is now missing is searching by year. I don't want to go through hundreds of items that ...

You cannot add categories until we've completed your previous request.

This appears to be an issue that goes way back. I started setting up my new store yesterday and suddenly I couldn't create new categories, move the current ones or delete categories. Now all I get is the message "You cannot add categories until we've...

Can't modify store category. I don't know if it is a tech bug

I moved a store category in my eBay account and when I tried to move the other one, it shows " You cannot add categories until we've completed your previous request." and it keeps displaying that for a couple days. I think it is a tech bug, isn't it?...

Website won't allow me to upload photos on my return

I'm trying to attach pictures for a return but the site will not upload them. I've tried 2 different PCS, 2 different browsers and even the mobile app. Anyone else with this issue?

Labels Printing Tiny and Cannot adjust scale

I went to print a 4X6 Thermal Label this morning and it printed very small and when I adjusted the scale it did not do anything. I did not change any of my settings. Is this an issue with Ebay? If not any suggestions on how to fix? It seemed the othe...

BRING BACK CLASSIC VIEW!

I don't normally use all caps but in this case it's warranted. I was listing all day yesterday with classic view, stepped away for an hour for dinner, and returned to find my screen all messed up. 1) Unable to get back to classic view, and when I cli...

I got a product that dose not work

I received an item that dose not work the sell told me to keep the defective unit and they would send me another one told them my address has changed they say good luck and I am asking for a tracking number .Now they wont get back to me and now Im st...

New INSPECIFIC "Your eBay item sold! )" email message.

For a decade I have been getting an email message from eBay saying "Sale Confirmed: Set of 12 NIB whosamawhatsits". I have kept every one of those messages, along with all the "Order Confirmed" messages as a permanent record of every purchase and sal...

Suddenly impossible to list single CCG cards as “NEW” condition.

For the last 2-3 days, eBay has made it impossible to list single, say Pokémon, cards and use “New” as the selection for CONDITION. I hope it’s a glitch and not a decision. There is a clear difference in value between cards that are unplayed (NEW) vs...

Can't Counter Best Offer

Trying to send a counteroffer and keep getting error message "! There Is An Issue Processing Your Request" -- have no problem accepting offers just cannot counter them.

Prices Not Showing In Watchlist, Could Not Checkout

Why are most of the prices missing and not showing now again in my watchlist? Only a few show prices the rest are invisible. Also when I tried to check out on my older browser as usual I could not, and got an error message saying "sorry this is not w...

Listing items etc

eBay must changed something earlier this week. I have been listing items using my phone and tablet for years. Now all of a sudden I get an error that says to use the website. The website writing s so small I need a magnifying glass. What I learned wo...

Cannot Respond to Offers with Counter Offers

Since yesterday evening, 20:00 EST, I have not been able to respond to offers with either the app or the website. When I enter a counter offer, I get the message ! There is an issue processing your request.I have tried this multiple times on multiple...

eBay promoted listings and impressions not working

Last month I averaged over 250k promoted impressions and 20-30k organic impressions per day, I had about 60 listings at the time, and all the listings were promoted.. this month I have 105 listings, and all listings are promoted at eBay’s suggested a...

Technical issues

Approximately 10 days ago, I noticed my drafts were multiplying. Up to 12 drafts for one item. Approximetly 5 days ago, I noticed that soon to be required items were missing. Yesterday, it was 51 of my listings. Most of the listings were missing shoe...