Report eBay Technical Issues

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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Manage Promotions Active Blue Icon link not working...Now only Black Icon Also Items blue icon link

Having problems with eBay Manage Promotions. It used to be working for the Active button now is black. Before it has Active Blue Icon link which you can click and also same thing on the Items Active Blue Icon as well. Please help.

Resolved! Scam Seller case on hold

I ordered a pool and was informed that it was to be delivered in like 2 weeks. So I check back day of delivery to see when it would arrive. Ebay and UPS shipping says it already arrived with 3 days shipping and was signed for. So I go looking for it ...

Books - Is there a glitch going in the category?

I am trying to list a lot of Walter Black / Zane Gray books. I have Ebay managed payment selected as the payment method. However, when I try to start the listing I get a message that I have Western Union selected as a payment method. I am listing fro...

Can not send invoice to customer. (Freight item)

Since 7-19-2021 Have not been able to send freightinvoice to customer. When i try it just says somethingwent wrong. We do approx. 50 freight shipments per yearand have never had this problem.

Having a technical problem of refunding buyer on both eBay or PayPal -Case being Opened-

I am just having an issue of refunding the buyer after the buyer opened a case. We shipped the item internationally without a tracking attached, and the buyer opened a case stating that the purchased item has not been received. We had no option but t...

Resolved! Unable to leave feedback for buyer

Lately, we are unable to leave feedback for some buyers that purchased multiple items. We receive a message that reads, "We ran into a problem saving your feedback. Please close the page and try again." Trying again does NOT work and feedback cannot ...

How to contac

How can i contact customer service if I want to talk someone

Unable to access ebay

Hi,Since 21.7.21 I have been unable to access ebay.Error message is "were sorry but this version of the app is no longer supported. Please take a moment to update to the lastest version " Cancel or Update.When i hit up date is goes to google play sto...

Trying to buy return label and get access denied

Access DeniedYou don't have permission to access "xxxxxxxx" on this server.Reference #18.edfda17.1624370141.40b49a6f

Create Listing Report Issue.

Hello Seller Hub>>> Reports section >>> Upload. I have been experiencing the message “Something went wrong” every time I try to Download a template to create a new listings in Bulk. I have reported the issue to Customer Help and they have created a t...

HELP!!!

At this point I'm not sure what to do I tried calling the help line but they called and no one was on the other end or I didn't hear anything but I keep getting an $11 charge from what message is saying is ebay orchard L4? Idk if I've been hacked or ...

Creating a shipping label - error

A few times a week when trying to print a shipping ticket, Ebay errors and states that it can't issue the shipping label. I reported this multiple times to Ebay and they tell me that they know of the technical issue and are working on it. This has be...