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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to enter shipment tracking number "tracking number already in use"

Unable to enter shipment tracking number "tracking number already in use"and3 sessions total 3 hours which I have spent with Ebay support without any results and anxious buyer still expecting to see tracking info. I have a paper receipt with unique t...

Denial to ebay solution

I was denied access to ebay so I scanned my computer, cleared history and shut computer down. On reopening I was allowed into ebay

Can not send invoices to buyers for months now no resoulution ???

Good Morning,Since May I have not been able to send invoices to buyers . I try to adjust the combined shipping , and or for single items send the invoices and A RED ERROR MESSAGE POPS UP SAYING SOMETHING WENT WRONG PLEASE TRY AGAIN LATER !! I called ...

"Selling Mode Does Not Match" Error in Launching Drafts

Has anyone experienced the "selling mode does not match" error message when trying to launch their drafts? I have a large amount of drafts I upload daily and today I have been getting this error and haven't been able to get around. eBay support has o...

8/19/21 DASHBOARD Does Not Update # of US Sold Items - Top Rated

For Several Months, I have contacted ebay support via phone (only choice available) in regard to Ebay Dashboard not Updated the number of sales. Therefore, there is no chance to return to ebay top rated status. Ebay randomly changed their terms to me...

Editing Ebay store returns this error message Page loading error, refresh to try again.

Tried multiple browsers clearing cache, history etc. Tried over multiple days can't change about or featured items. Any ideas?

Heads up: Phishing Attempt

Hi Folks, Thought I'd share something that happened this morning. The gist of it is that somebody sent a phishing text to me. This one had enough of a twist that I thought it might be worth sharing. It was actually TWO text messages. The first one ca...

Uploading from third party sites

We upload items from TIAS.com to ebay. When trying to switch ebay accounts (seller ids) we get to an ebay page that says the page we are directed to on TIAS.com is missing on ebay. We still need a different token sent from ebay to TIAS.com to enable ...

Problem to upload pictures for open case

Hi, can someone help me with a problem with open case, please? I did open case and I tried to upload pictures few times hopelessly. The wheel spinning endlessly and does not load the photo. How I can show a proof to a seller in the open case? I didn'...

Shipping label orientation wrong

I use 8.5" x 11" shipping labels, 2 per page that I can peel and stick when printed....all of a sudden today, instead of the labels printing sideways as they have always done, they now print vertically which means the adhesive labels I used are now u...

Multiple ebay website issues in the past week.

1) Glitch: Winner of auction did not pay after 6 days so offered a 2nd Chance Offer to the 2nd highest bidder. 2nd Chance Offer sent to my email with "Congratulations (the first name of the buyer) you have a 2nd Chance Offer" or something like that. ...

Resolved! photos not displaying

On top of the other multiple glitches with ebay currently, photos are now sporadically not showing on listings. Instead an error message comes up. Try to contact ebay but because they are all sleeping, no agent available to chat to. We do not all liv...

Resolved! Sold Item Showing As Unsold in Seller Hub

Everything seemed normal with a sale but now I see that it shows properly as sold in "Manage All Orders" on 14 Aug with 3 bids, but also shows as unsold on 14 Aug under "Listings". It was a 7-day auction. Why would that happen? It makes it hard to ma...

Managed Payment glitch

After being in Managed Payment since June 4th, my account is all of a sudden on Payment Hold status, and when I call customer service they say it is because my account was just switched to "casual seller" status on August 14th. Now, I have to wait un...