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Current known technical issues - updated as of 8/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

missing VAT rates & latest EU regulations

Tasks, in my Sellers Hub, still Showing that there are 1151 items with missing VAT rates. With help of 3 (yes three) CS agents I have provided required Value Added Tax to my active listings to be compliant with the latest EU regulations, but they are...

Sub category for action figures has been removed so now I cant update or alter my listings.

I have several you pick or multi- listings categorized as action figures. When I built the listings one of the variation options was character (which makes perfect sense for such an item) For whatever reason that option has been removed leaving me in...

Unable to list anything at all today. Ebay error message

Unable to list anything at all today. Getting the red Ebay error message Sorry, something went wrong. Please wait a moment and try again. And of course Ebay took down their phone number so now we have no support at all. The automated assistant is use...

Is there anyway to contact eBay representatives?

None of the phone numbers I've come across work, and I can't get someone to call me via the Contact eBay Help pages. I'm trying to get in touch with someone regarding this: https://community.ebay.com/t5/Ask-a-Mentor/HELP-Buyer-did-a-fraudulent-return...

Picture tool

Picture tool not working? SAVE button ignore the adjustments you made...anybody experiencing the same?

Is there not a way to set a default search method anymore?

I can't stand the "best match" method and I'm really getting tired of having to change it every single search. There used to be a way to have the default sorting method lock to your preference which made the app more user friendly. Did ebay remove th...

email notifications

Ever since the recent eBay updates, when I tick the "Send copy to my email" box nothing goes to my inbox. Since I often include important information for buyers I can only assume that it is (or is not) going to the buyer. It happens when I send perso...

Unable to list an item, revise an item already for sale.

Since yesterday 22/06/2021 i have had problems with not being able to revise listings, i also can not list an item. When i try to submit a listing, after a few seconds a page appears and says WE LOOKED EVERYWHERE, Looks like this page is missing, at ...

Free shipping glitch?!

All my items are showing I offer free shipping! I DO NOT offer Free Shipping on 99.9% of my items!!! Another glitch? Does anyone know if this is being looked into? This can cause major issues as so many buyers do not actually read past a title or the...

bug report: "you have X questions to answer" banner not getting updated

At the top of one of my active listings, I'm shown the banner "You have 3 questions to answer" but clicking that link takes me to an empty Inbox. I have answered questions through that link in my Inbox in the previous days, but there appears to be a ...

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Resolved! My listing does not show when searching.

item: 194241295383 title: IKEA STRING LIGHTS 40 ROUND STRALA I have tried many variations of the title, yet this item does not show up when I search on IKEA STRING LIGHTS.I do know that it take ebay a little time to re-index titles, but I changed the...

Not returning a refund for ebay changing my mailing address

Ebay has lost my business in their choice not refund me my money for a mistake they made in changing my address from New York to Florida, where they got that address I don’t know and they are unwilling to admit their mistake so now I’m out over 500 d...

Resolved! Messages

Why do I keep getting the message "You've exceeded the maximum number of messages you can send. Please wait 24 hours to send more messages."? I've been trying over several days and still get this message - so I can't reply to my customer's question!!

Is there a problem this morning with the label printing for USPS packages?

I am trying to get my packages mailed within my 24 hours window and the selection button for USPS is not lit up. Is Ebay having a problem this morning? All seems fine for the other carriers, Just not working for USPS. Been trying for 5 hours now. Nee...