Report eBay Technical Issues

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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Does anyone from eBay Technical ever read anything here?

I have an ongoing problem for several months now and need some help. It seems impossible to get anything slightly technical solved or speak to anyone at eBay in a position to understand or make things happen. If the following means anything to you (e...

[RESOLVED] Known Issue: Unable to accept/counter offer, "There is an issue processing your request"

Hi everyone - There is a known issue with being unable to accept or counter a Best Offer and being given the error message, "There is an issue processing your request". Our tech team is aware and working to resolve. There is no current workaround at ...

LOG OUT ISSUES 5/14/21 546A PT

Attn: Technical Issues Reported and UnresolvedI have had several technical issues with ebay. This specific subject is about Ebay logging me out when I try to create a markdown sale - sale event under the Promotion options. I first reported this issue...

Resolved! Reporting a scam in a simple manner

Right now there is an ebay listing (eBay item number: 313474890236) which uses identical text and photos (3 personal non-stock photos) with my recently won ebay auction of an Access Virus TI desktop synth (eBay item number: 154369850912). I have not ...

Search Filter Changes

What happened to the search filters? I have a lot of saved searches and now I can not find specific items the way I have been able to in the past. One filter that is now missing is searching by year. I don't want to go through hundreds of items that ...

You cannot add categories until we've completed your previous request.

This appears to be an issue that goes way back. I started setting up my new store yesterday and suddenly I couldn't create new categories, move the current ones or delete categories. Now all I get is the message "You cannot add categories until we've...

Can't modify store category. I don't know if it is a tech bug

I moved a store category in my eBay account and when I tried to move the other one, it shows " You cannot add categories until we've completed your previous request." and it keeps displaying that for a couple days. I think it is a tech bug, isn't it?...

Website won't allow me to upload photos on my return

I'm trying to attach pictures for a return but the site will not upload them. I've tried 2 different PCS, 2 different browsers and even the mobile app. Anyone else with this issue?

Labels Printing Tiny and Cannot adjust scale

I went to print a 4X6 Thermal Label this morning and it printed very small and when I adjusted the scale it did not do anything. I did not change any of my settings. Is this an issue with Ebay? If not any suggestions on how to fix? It seemed the othe...

BRING BACK CLASSIC VIEW!

I don't normally use all caps but in this case it's warranted. I was listing all day yesterday with classic view, stepped away for an hour for dinner, and returned to find my screen all messed up. 1) Unable to get back to classic view, and when I cli...

I got a product that dose not work

I received an item that dose not work the sell told me to keep the defective unit and they would send me another one told them my address has changed they say good luck and I am asking for a tracking number .Now they wont get back to me and now Im st...

New INSPECIFIC "Your eBay item sold! )" email message.

For a decade I have been getting an email message from eBay saying "Sale Confirmed: Set of 12 NIB whosamawhatsits". I have kept every one of those messages, along with all the "Order Confirmed" messages as a permanent record of every purchase and sal...

Suddenly impossible to list single CCG cards as “NEW” condition.

For the last 2-3 days, eBay has made it impossible to list single, say Pokémon, cards and use “New” as the selection for CONDITION. I hope it’s a glitch and not a decision. There is a clear difference in value between cards that are unplayed (NEW) vs...

Can't Counter Best Offer

Trying to send a counteroffer and keep getting error message "! There Is An Issue Processing Your Request" -- have no problem accepting offers just cannot counter them.

Prices Not Showing In Watchlist, Could Not Checkout

Why are most of the prices missing and not showing now again in my watchlist? Only a few show prices the rest are invisible. Also when I tried to check out on my older browser as usual I could not, and got an error message saying "sorry this is not w...