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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Combining sales

What happened to the link to combine orders? Did you get rid of it so ebay gets more of those those initial charges?

Unable to List an Item

I listed one item yesterday then tried shortly after to list another and it wouldn't work, and is still not working this morning. I can type a title in, but the search symbol isn't clickable as it should be. I've already tried logging out and back in...

Resolved! My rovan rc car keep braking

INPUTTING PHOTOS DIRECTLY FROM IPHONE INTO LISTINGS

My cousin has the option to directly input photos into her listings as she takes them with her iPhone. I have to input into my computer from my phone or iPad, adjust then input. I don't have the choice to select (input direct from iPhone) on my listi...

Losing Points for No Apparent Reason

I received some negative feedback from a buyer and lost some points because of it. However, I've been noticing I'm still losing points and not getting any negative feedback. Currently, my score is 97.3 it was 97.6 some weeks ago. I don't why the .3 p...

Card bad

Purchased a card and went to check the balance and it seas the card dus not exist i got the card and the reset why is this

Ebay has the WORST system in place if buyers buy over 40 items!

What a complete MESS! If a buyer purchases over 40 items invoicing is impossible! Ebay allows only 40 items on an invoice. Why?? God only knows! Say a buyer buys 60 items. Only 40 can be put on an invoice and the remaining items CANNOT be invoiced un...

No email when an item sells

I am not receiving emails when my item sells. Now my buyer is mad and my account has a negative balance. Is it true this is a known limitation of eBay's new payment system? I have been selling here for 21 years. I will not be selling on eBay any long...

URL for "rates and exclusions for USPS Insurance" points to ShipCover Insurance ToC's

When a seller is preparing a shipment via the "Ship your order" page (https://gslblui.ebay.com/gslblui/single/############-############), and they choose to add ShipCover Insurance, the following text appears ... "By checking this box you acknowledge...

Sellers CANT respond

In defense of sellers. We are not ignoring you, eBay is ignoring us. eBay has a big problem and it is preventing sellers of responding to messages. This has been going on for over a week. It is so frustrating for buyers and sellers. I have resorted t...

Difficulty sending & receiving messages on ebay

Hi - For some reason it is getting more difficult to send messages on ebay. Apparently it is also more difficult to receive them also. Condensing the story, but the gist is I found out a bidder cancelled his bid because he says I did not answer his q...

Can NOT answer emails on this computer!!

I can answer emails on yahoo or etsy but not on ebay!!

Resolved! Can not send message

I can receive messages but can not reply in the message box bottom left corner 2000/2000 appears. Letters can be added using the curser for each letter. Answers can be set on cell phone where is the problem

Can't send the message via ebay !

Please help!The potential buyer wait for measurements of the coat I'm receiving all day this message----- You have exceeded the maximum number of messages you can send. Please wait 24 hours to send more messages. It is first and only one message I tr...

Buyers still being shown invoiced freight totals that have been multiplied by the item quantity.

I originally contacted eBay's support team regarding this error in early February (with two additional follow-ups in March), but we still have customers report this same issue almost half a year later. For listings where the shipping costs are manual...