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Current known technical issues - updated as of 5/21/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Resolved! Can't send invoice for ALL purchases - Buyer bought 48 postcards
Today a buyer won 48 postcards at auctions and all were shown in Orders awaiting payment. I clicked on send invoice, and the invoice contained 40 postcards so I sent this invoice to the buyer. When I went to one of the 8 items not on the invoice and ...
Error message on Feedback
When I try leaving Feedback for large orders I get the following error message: "We ran into a problem saving your feedback. Please close the page and try again. We ran into a problem saving your feedback. Please close the page and try again." I have...
UPS Shipping error
I keep getting an error when trying to print UPS shipping label. The error reads "Something went wrong and we were not able to generate the label." Anyone else having this same issue?
Sign in
Is anyone else being asked to repeatedly sign in? Like 20 times a day?
Failed email marketing
For the past 6 months any marketing email I create goes "into the que" and disappears forever with out being sent to my subscribers...I've tried creating new emails, copying old emails, weekly emails, one time emails...they just disappear, not being ...
Resolved! Ebay return call
I tried having a return call from Customer Service. It said 37 minute wait for the call, I waited, then I tried again and it said 10 minutes and no return call, then did this a few more times and no return call. Is their system down?
Sever Error: I cannot upload photos
Hi, I cannot up-lode photos. Problem began on 6-20-21 and has continued through today 6-21-21. Has anyone else encountered this problem, or perhaps, would know the solution. Mark
"We are not able to promote your listing right now"
I've been getting the above message when using the promoted listings feature while creating a listing on a PC (the checkbox at the bottom before listing/saving draft). It had been working prior to this morning. It directs me to the promoted listing d...
hacked account
I just wanted to let everyone know that a hacked account can happen at any time . Last night , some one changed my password and took control of my account . I found out this morning when I couldn't sign in to my account , it said "OOPS password does ...
Cannot view sold items
Over the past hour some of my listings have completed yet they do not appear as sold in spite of the fact that I had bids on them. They do not appear anywhere on the seller hub.
Wrong Estimated Delivery, AGAIN
Wrong Estimated Delivery, AGAINMy buyers were given wrong Estimated Delivery, because eBay have calculated the DESPATCH time as Estimated Delivery time, but did not included the Carriers time to their estimate. So for example TODAY'S ORDER SHOULD BE ...
Help with page views or format.
I recently changed PC's and now the page formats are different. How do I get them back to the previous page formats? Thank you
Sporadically Failing to Create Listing and Create Draft
While listing just a few items both yesterday and today, one listing each day so far failed to be able to be listed and in fact did not create a fully formed draft listing along the way. Everything else seems normal, but I did not think to see if the...
Unable to list items on desktop or mobile
I've tried to list 3 items for sale this evening, only to be met with "we're having trouble finding this page" on dektop and "there was a network error" on the app after clicking "list item". I've noticed at least one other user having similar issues...
cannot view an order in the achieve screen, why?
When you need to view an order in the achieve screen, for the last couple of months it says It’s not you. It’s us.Our server is down, but we’ll have things back to normal soon. If you still need help, visit our help pages. When is this projected to b...
