Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Multiple ebay website issues in the past week.

1) Glitch: Winner of auction did not pay after 6 days so offered a 2nd Chance Offer to the 2nd highest bidder. 2nd Chance Offer sent to my email with "Congratulations (the first name of the buyer) you have a 2nd Chance Offer" or something like that. ...

Resolved! photos not displaying

On top of the other multiple glitches with ebay currently, photos are now sporadically not showing on listings. Instead an error message comes up. Try to contact ebay but because they are all sleeping, no agent available to chat to. We do not all liv...

Resolved! Sold Item Showing As Unsold in Seller Hub

Everything seemed normal with a sale but now I see that it shows properly as sold in "Manage All Orders" on 14 Aug with 3 bids, but also shows as unsold on 14 Aug under "Listings". It was a 7-day auction. Why would that happen? It makes it hard to ma...

Managed Payment glitch

After being in Managed Payment since June 4th, my account is all of a sudden on Payment Hold status, and when I call customer service they say it is because my account was just switched to "casual seller" status on August 14th. Now, I have to wait un...

What is CLERR002 when doing listing?

When uploading the photos for new listings, CLERR002 error occurs. What is the issue?

EBay Singapore & Hong Kong managed payments

I recently registered for managed payments and a very significant number of listings were removed from the Singapore & Hong Kong EBay websites. I had no issues with Paypal in these foreign websites. Both of these websites are productive in terms of p...

Missing Listings After Submitting

I'm having an issue of listing appearing after submitting. I just got done listing 30 or so items and they are not showing up in my listings or in search. Further, I went to revise a listing I had just listed and I was unable to edit with a "we are h...

When I try to reply to a potential bidder's question I get this error

You don't have permission to access "http://www.ebay.com/cnt/ReplyToMessages?" on this server.Reference #18.1adfda17.1629299878.d71baeac

Shipping calculator problem: "Shipping cost cannot be calculated. Please enter a valid ZIP Code."

I have received messages from potential bidders that no shipping costs are being displayed, and instead they are seeing "calculate", and then a zip code error message. I have no way of knowing if this it true for everyone viewing the auction. Shippin...

25 Tracking Numbers have vanished ????

I always check every night that my Tracking numbers are loaded either by Stamps.com or me and that they have an acceptance scan . Tonight (Monday) I did my nightly check and 25 tracking numbers from the last few days are missing. They were there yest...

Site is still quoting unrealistic delivery times for Media Mail

Media Mail is quoted for 2-10 days delivery by USPS.eBay is quoting 3-4 days, which is the First Class time.Further, USPS mail is delayed about 20% of the time in the current environment.The delivery estimates should reflect these issues.

Selling Promotions count not updating

The "Selling Promotions" count function is "stuck" on my account also. eBay gives me 250 free listings in July. I know I posted 208 leaving 42 free promotions left. eBay's count is stuck at 113 free listings left. Simple math. If eBay can't technical...

Promotional Offers NOT being updated

Any one else having a problem with Promotional Offers NOT being listed? I have been listing auctions for 2 days, and it is not updating to show how many more I have to list. Contacted EBAY 2 times to no avail. So what else is new? They NEVER solve a ...

Time away not working

Not possible to enter an end date on Allow item sales while on time away. Tried clicking Apply and get the usual It's not you it's us - almost a daily feature of ebay these days. Bring back the old holiday settings, there was nothing wrong with them.

Server Down

I'm getting this "Its not you, its us" message everytime I search an item. While I can see there are plenty of other messages about this issue going back over many months, none seem to suggest a remedy, or if this is being worked on. I have two lapto...