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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Received a 10¢, not 10% or $10, coupon from eBay. is this a joke?

Was looking around while signed in to my buying ID.Noticed I had an eBay issued coupon. However, it is for 10 cents.and it expires July 11, 2029.Wow! it's good for 8 years! The Terms & Conditions link only takes me to the eBay home page.The redemptio...

Problem paying for an item

Tried paying for an item today multiple times with both credit card and Paypal and everytime I get "your order did not go through"Yes, I have sufficient funds, so that is NOT the issue. Has any one else experienced this. Is it a technical glitch or s...

Got a negative rating, then ebay drops the ball on a link

So they send me an email, threatening me to address some far gone issues, or perhaps they would suspend my account permanently. At the bottom of that email there was a link and text encouraging me to TAKE ACTION> so i took action and clicked the link...

Something went wrong. It’s not you, it’s us. Please go back and try again.

I see this when trying to return an item. i hit return, select the ‘defective’ option. Enter a reason and submit it. I see a spinny wheel for a few seconds then ‘Something went wrong. It’s not you, it’s us. Please go back and try again.’ I get the s...

The provided condition id is invalid for the selected primary category id.

Super confused. I am following the requested July 12th ebay updates for my listing and I have now had 2 of these errors that I cannot seem to get around. Any explanation? Link to my listing: https://www.ebay.com/itm/164616761330 It's a baseball card ...

Funds on hold after refund

I am so tired of ebay messing everything up. So funds are on hold because a buyer didn't like an item. Fine - he returned it and I refunded him today. The refund came from my available funds. The funds are still on hold and have not been issued to me...

How to search on ebay?

How can I search on ebay? When I search X, I get "blablabla not X trololo". For instance I search for aztekium, and from search results there is almost nothing about aztekium. Only 5% somewhere in the middle or ot the end is that I really search. Eve...

Seller Verification Issue

I keep getting the same verification issue no matter how many times I re-type the information - any advice?

Hacked account

My account was hacked in June. I had to change my password and went to 2 step verification and now my account has been hacked again. What the **bleep**? What the hell does someone have to do to stay safe on your business?

missing items in package.

Ebay is making it hard to contact a live customer service agent. They may have huge problems to solve concerning clients orders and deliveries, but that is the nature of their business. It is no excuse to stop the direct phone contact method. My deli...

Problem with Bid

I have been a member of ebay since 1999. I have 100% positive feedback. I have no outstanding, unpaid items and have no current bids on anything. I received the following message when I tried to place a bid today. I have tried to bid on both Windows ...

It looks like there's a problem with this listing - Sorry, something went wrong...SOLVED !

Hello Ebayer's..I found out after a long time !!!! For some categories Ebay requires you to mark the "condition" of the item. The small box for this is at the top of the right side. Click on: Used or new and then it should work !

Can't list an ebay item for sell.

First time selling an item. I'm stuck on the1. Verify existing detailI check everything is correct. I keep on getting this error messages that saidSomething went wrong. Check everything is right below.

Adding Required Item Specifics

I have not been able to add required item specifics using the ebay tool for over a week. It lets me check mark them and acts like they are going to be able to be updated and after I do 1, it says "sorry something went wrong" in red and doesn't save a...